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« Last post by sparksy on January 17, 2025, 09:55:33 AM »
Our experience with RAC WA isnt much better.
About 6 years back we were travelling from Broome to Port Hedland when about 15km from PH the Prado suddenly lost power and stopped. Contacted RAC who we have Ultimate cover and they sent out roadside assist which was a tilt tray truck. Guy didnt look at our vehicle and just loaded up the car and hooked up the van. He asked us where in PH did we want to be dropped off which we replied the van park in Cooke point. Thats where they dropped us and that was it for assistance except to tell us to ring them in morning to advise which mechanic in town we wanted the car dropped off. In regional WA roadside assist comprises of 10L of fuel , a jump start or a tow. They dont have any mechanics contracted to look at vehicles or make minor repairs.
RAC offered us either a few nights accommodation in the caravan park or car hire. Any one who has visited PH and wanted to get a mechanic to look at a breakdown would know its not a easy task
and the mechanics we contacted all said it would be over a week for them to get us in.
Long story short, saving grace was a phone call to my mechanic in Perth who diagnosed it over the phone as being a issue with the venturi fuel transfer "pump" in the twin tank setup and he suggested putting 20L of fuel in and see what happens. OK, nearest petrol station to Cook Point is almost 5km and RAC offered no help, so jumped on shanks pony and headed off there. Ok for getting there but 5km walk carrying 20L jerry of fuel wasnt easy but a local felt pity and gave me a lift .
It worked, car started and ran then we hooked up and started heading home ensuring we never got down to the second tank.
Once home my mechanic looked at it and after dropping the tank, checking venturi pump and testing it over 3 days by running with a pump taking fuel out of the tanks into a drum to simulate using fuel, he couldnt find any fault with it and was kind enough to not charge me as he actually didnt fix anything. ( He does look after our 5 vehicle so swings and roundabouts.)
I dont know if we got wrong advice on initial phone call but RAC ultimate is the only option we have for roadside assist so have to stay with it.