Interesting info on Redarc gear and Ebay

[Bird]

Something to keep in mind if your buying Redarc from Evilbay

Please refer to our warranty policy (available on our website, see http://redarc.com.au/warranty), refer to point 3 which states-

3. Deemed second hand sales
The sale of the Product via an online auction (such as eBay), online store or other internet website by a party that is not an authorised distributor or reseller of the Product will be deemed to be a second hand sale and will render this Warranty void, in accordance with paragraph 2.3 of this Warranty, as Redarc has no control over the storage, handling, quality or safety of products sold by such persons.

This sort of clause seems to be spreading round companies in AU to protect their over priced resellers. the whole clause is faeces I reckon.

[D4D]

Just like Gerry Harvey, who now has a me too online site, Redarc will realise when it is too late the Internet is the sales channel of today.

[Bird]

Just like Gerry Harvey, who now has a me too online site, Redarc will realise when it is too late the Internet is the sales channel of today.

Interesting I got similar reply from Piranha.

Who could bother buying the gear, for top $ from them, then selling it for 100's less. What am I missing here?

[McGirr]

We all like saving money but what dollar value do you put on warranty.

I suppose every one will have their own opinion.

Mark

[D4D]

The point is Redarc are protecting the margins of their out of date channel. Sales doesn't work like that anymore.

[Fivid]

I had the experience of ringing Redarc when I had a faulty product, they had told me that it sounded like the unit was faulty, etc and that I could send it back for a swap, when I mentioned ebay they changed their mind. gave me the spiel, etc.  I mentioned that as a consumer I do have certain rights and that they as a supplier also have obligations.

Before ringing Fair Trading I rang the ebay guy I bought it from, he told me to send it to him for replacement, he also reimbursed the $12 or so it cost me for express post.  He has a shop, said he can return it with no one knowing the sale occurred via ebay...  My replacement was in my hands with 48 hrs.  Would love to recommend him to all on here but don't want someone from Redarc seeing who it is and maybe making life difficult for him.


Dave

[kylarama]

Please refer to our warranty policy (available on our website, see http://redarc.com.au/warranty), refer to point 3 which states-

3. Deemed second hand sales
The sale of the Product via an online auction (such as eBay), online store or other internet website by a party that is not an authorised distributor or reseller of the Product will be deemed to be a second hand sale and will render this Warranty void, in accordance with paragraph 2.3 of this Warranty, as Redarc has no control over the storage, handling, quality or safety of products sold by such persons.

From how I read it, make sure the eBay seller or online store is authorised to sell Redarc products.  Nowhere does it say that ALL online tranactions are not valid.

I got my Redarc isolator from eBay 6 years ago and had it replaced by Redarc directly 6 weeks after the 2 year warranty ran out.  Purchased from an auto electrictian seller and came with a proper tax invoice, not an eBay invoice.

[Dion]

Regardless of how you buy it, there is fitness for purpose clauses behind all products.

Poor form by redarc.

[Captain]

I doubt Redarc would have a leg to stand on if someone pushed the Statutory Warranty requirements, the serial number would give a good indication of the build date.

But I guess Redarc try this line so Storefront sellers can try and justify their margins. Ultimately the ebay sellers must be buying from Redarc so this is a good indication of what the wholesale price is, plus a reasonable margin for the ebay seller.

Cheers

Captain

[Patr80l]

I doubt Redarc would have a leg to stand on if someone pushed the Statutory Warranty requirements, the serial number would give a good indication of the build date.
Captain

I think that the statutory warrantee requirements apply directly to the person you bought it off.   It is the eBay seller you have a contract with, not the wholesaler.   

[Bird]

Looking at the differences in prices of close to 50% its worth the risk warranty or not....

companies are just greedy.

[Murray]

In case you missed the launch, Dick Smith started a web site exposing blatant rip-offs called What a Con.

http://www.whatacon.com.au/

It's not always fair to compare Aussie prices to European and American because they have volume sale due to population, but there are still some products that are just over priced. You can add to the What a Con web site if you can quote sale prices in USA and Europe.

A friend who recently purchased a BMW was upset when he visited the USA and found the same model retails in New York for $40,000 less. That's a profit margin + $40,000 on top.

Cheers
Murray

[Bird]

Dick Smith started a web site

is it possible for someone to remind me where Dick used to buy his cheap electronics from when he made his first millions? Im fairly sure from memory it wasnt in Aussie.

[Murray]

Love him or hate him, he is supporting Aussie products now. When he started the Dick Smith stores could you buy the products in Australia?

Murray

[Bird]

Love him or hate him, he is supporting Aussie products now.

Yea but the point is he is all Pro Aussie now - 30yrs later, yet he was one of the original import everything to make profit people

He can be what he likes now, but hes 2 faced...

[Captain]

I think that the statutory warrantee requirements apply directly to the person you bought it off.   It is the eBay seller you have a contract with, not the wholesaler.   

Are you sure, I was pretty certain it was the manufacturer, otherwise simply too easy to set up a shelf company to pass of any manufacturers liability?

Cheers

Captain

[Dion]

Their claim of "second hand goods mean no warranty" is rubbish anyway.

You buy a car or a fridge second hand, if it is within the original warranty period you are still covered.

They are treading a dangerous line.

[Patr80l]

Are you sure, I was pretty certain it was the manufacturer, otherwise simply too easy to set up a shelf company to pass of any manufacturers liability?

Cheers

Captain

Certainly manufacturers have obligations but that may be different to who carries the burden of a warrantee.   Either way, unless it can be shown that the item has been modified or suffered damage, I think Redarc are being a bit precious.

[kylarama]

I guess this also poses the question, where are these unauthorised distributor's or reseller's buying their Redarc products from?
Where could they buy in bulk at a very low rate so they could undercut the authorised distributor's or reseller's?
Could Redarc themselves be the cause of the problem?

Also from memory I believe anything purchased at auction (ie. bidding on eBay) does not legally have to have a warranty or be refundable?
However if you hit the 'buy now' button it is classed like any other store purchase.  Correct me if I'm wrong.

[gibbo301]

Also from memory I believe anything purchased at auction (ie. bidding on eBay) does not legally have to have a warranty or be refundable?
However if you hit the 'buy now' button it is classed like any other store purchase.  Correct me if I'm wrong.



I think you are right this is my understanding also