NBN. What is your experience so far.

[tryagain]

Telstra !

I recently changed away from them, rang them up about upgrading, but their plans at the moment are all comparatively a bit pricey. When I said the same to them I had a couple of people say "but Telstra is a premium service" I said to them that I was comparing it providers with similar speed rankings and asked what made Telstra offering "premium", they had apparently run out of script as there was no real response.

[Fizzie]

I was comparing it providers with similar  speed rankings and asked what made Telstra offering "premium"

Well, when you have to pay more to get exactly the same thing, then you must be getting a premium service, must'nt you

[Pete79]

Obviously....

Telstra call centers are in the upmarket slums of the Philippines and India.
Not like those cheap-o phone companies....

[tryagain]

Obviously....

Telstra call centers are in the upmarket slums of the Philippines and India.
Not like those cheap-o phone companies....

Yep, didn't want to say this as the person on the other end is likely from one of them and they are just saying what they are told. Aussie broadband I'd classify as a premium service with Australian people on the phone and great speeds, but Telstra just charges the same amount for the lesser service and call it premium.

[Bird]

but Telstra just charges the same amount for the lesser service and call it premium.

But people buy it - hand over fist...

The older I get the less things make sense.

[paceman]

But people buy it - hand over fist...

The older I get the less things make sense.

agree with the sentiment, but it's not really their fault, when they (particularly older people) don't know any better or have no-one to ask...

telstra (and telecom before them) has been a mainstay of the australian communications landscape for generations (for better or for worse)...

can't really blame someone for sticking with what they know or grew up with...

[rockrat]

But people buy it - hand over fist...

The older I get the less things make sense.

I was with Telstra for many years and never really had a problem - which meant i never had to speak to their call centre anyway. I changed to Optus when I moved house as they were quite a bit cheaper and have had heaps of problems. So now giving TPG a go.

I know a lot of people recommend Aussie and i gave them a call. However, they couldn't give me a clear answer on whether or not their "free" setup fee included the final run of coax from the street to the house. I tried to get a clear answer a couple of times but gave up.


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[Bird]

I know a lot of people recommend Aussie and i gave them a call. However, they couldn't give me a clear answer on whether or not their "free" setup fee included the final run of coax from the street to the house. I tried to get a clear answer a couple of times but gave up.

Did you try Whingepool ?? https://forums.whirlpool.net.au/forum/152
I found the boss dude was answering questions himself on there quite often.

PS, you have seen the online feedback on TPG??

[rockrat]

Did you try Whingepool ?? https://forums.whirlpool.net.au/forum/152
I found the boss dude was answering questions himself on there quite often.

PS, you have seen the online feedback on TPG??

No, figured if the bloke trying the product couldn't tell me, that was enough for me.
Didn't look at TPG's feedback either.... but did look at the ACCC NBN speed report in which TPG does really well. Hopefully it all works as planned and I won't need to contact TPG again at all. If not, I'll just cancel and try another provider.


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[Pete79]

But people buy it - hand over fist...

Bit like buying a Toyota today and expecting a premium product for the premium price you paid......  

[chester ver2.0]

Well my experience so far is that i would rather have root canal while listening to Justin Bieber on repeat

Trying to get the in-laws NBN set up but they live in a retirement village with its own PABX so you guessed it

Telstra - It is up and running to the PABX so it is the village system problem
Village - It is up and running from the PABX to the Villa so it must be a telstra problem

They are in a bit of a black spot so wireless is not an option

[WilSurf]

Anyone using SpinTel or Exetel?
My wife has SpinTel for her mobile and has no problems.
So I was thinking to go with them for NBN.

[rockrat]

NBN connected via HFC this afternoon. Will be interesting to see what speeds I get in peak periods but so far so good.




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[rossm]

I have been on the NBN for about 18 months now, largely happy with how it works.

No hassles connecting at the time  and I get the speed I pay for.

But boy am I sick to death of Nicole from the Australian Broadband Network who has been ringing  me on and off for months telling me I am going to be cut off if I don't press 1.

I don't press 1 and I have never been cut off.

 

[Wazza999]

I have been on the NBN for about 18 months now, largely happy with how it works.

No hassles connecting at the time  and I get the speed I pay for.

But boy am I sick to death of Nicole from the Australian Broadband Network who has been ringing  me on and off for months telling me I am going to be cut off if I don't press 1.

I don't press 1 and I have never been cut off.

She doesn't like leaving a message on the answering machine either.

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[Fizzie]

You'd think she'd be starting to get the message by now, wouldn't you

[Bird]

You'd think she'd be starting to get the message by now, wouldn't you

I like how  you seem to get 3-4 calls from different states within 2 hours, and usually ends with a call from a mobile

Does anyone actually answer calls anymore from numbers they dont know?

[Wazza999]

I like how  you seem to get 3-4 calls from different states within 2 hours, and usually ends with a call from a mobile

Does anyone actually answer calls anymore from numbers they dont know?

We don't except local Canberra numbers, definitely thinking of ditching the landline.

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[Fizzie]

Does anyone actually answer calls anymore from numbers they dont know?

Yes, warily though!, because Centrelink & other Govt dept's sometimes ring us, & they usually come up as "Private Number"

[Fizzie]

definitely thinking of ditching the landline.

Did it several months ago when we switched our mobile to Belong ($10 / month & unlimited calls ).

Haven't missed it yet

[rossm]

I like how  you seem to get 3-4 calls from different states within 2 hours, and usually ends with a call from a mobile

Does anyone actually answer calls anymore from numbers they dont know?

I don't have caller ID on the landline and it is mostly a call from my 95yo mother so I have to answer.

Nicole also rings her and despite several explanations from me that her phone is not going to be cut off she still gets worried.

I'd like a quiet chat with Nicole and her masters.

[WilSurf]

We still have a landline but no phone attached to it as the battery died. :-)
No more unsolicited phone calls.

[rossm]

We still have a landline but no phone attached to it as the battery died. :-)
No more unsolicited phone calls.

I would happily unplug the phone but for the reason I mentioned.

[2010banditsa]

ive ended up running with the wireless mobile broadband as no cable past our place in Adelaide Hills and couldn't get the NBN fixed wireless at home and didn't want to try NBN satellite cos reports are its puss. Dropped out cpl times, but realistically seems ok so far

[Jon Burrell - Tentworld]

I like how  you seem to get 3-4 calls from different states within 2 hours, and usually ends with a call from a mobile

Does anyone actually answer calls anymore from numbers they dont know?

Yes I do.  If its a mobile, its usually someone who you know, or someone you likely are expecting/hoping to hear from.  I hate phone tag more than having to hang up on a telemarketer. 

I only get a bit hesitant when its a Sydney number - they're usually telemarketers who've lifted my number from somewhere random.