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Pulling teeth was a better experience

Author Topic: NBN. What is your experience so far.  (Read 21035 times)

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Offline KingBilly

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Re: NBN. What is your experience so far.
« Reply #300 on: January 26, 2019, 08:06:03 AM »
Sorry, can’t get the link to work.  Maybe a mod can fix

KB
« Last Edit: January 26, 2019, 08:10:13 AM by KingBilly »

Offline Fizzie

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Re: NBN. What is your experience so far.
« Reply #301 on: January 26, 2019, 08:22:00 AM »
Well after more than 18 years with optus,

I'll be using Gmail from now on

Yep, I keep a bigpond address just so I can log on to my Telstra a/c, but switched my public address to gmail several years ago, after something like 25 years!
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Offline Bird

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Re: NBN. What is your experience so far.
« Reply #302 on: January 26, 2019, 10:39:59 AM »
Yep, I keep a bigpond address just so I can log on to my Telstra a/c, but switched my public address to gmail several years ago, after something like 25 years!
Don't interrupt me .. I'm waiting for "steven" to all me back at 9.30.. its only 11.30 now.... holding breath..
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Offline Fizzie

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Re: NBN. What is your experience so far.
« Reply #303 on: January 26, 2019, 11:17:53 AM »
& but ws that 9.30 Melbourne time or Mumbai ???

You might have a couple of hours yet ;D
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Offline Bird

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Re: NBN. What is your experience so far.
« Reply #304 on: January 26, 2019, 12:01:23 PM »
Quote from: Fizzie
& but ws that 9.30 Melbourne time or Mumbai ???

You might have a couple of hours yet ;D
****.. didnt think of that.

https://www.timeanddate.com/worldclock/india
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Offline Fizzie

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Re: NBN. What is your experience so far.
« Reply #305 on: January 27, 2019, 10:29:42 AM »
So did Steve ring you ??? >:D
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Offline Bird

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Re: NBN. What is your experience so far.
« Reply #306 on: January 27, 2019, 03:00:22 PM »
Quote from: Fizzie
So did Steve ring you ??? >:D

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Offline Kangaron

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Re: NBN. What is your experience so far.
« Reply #307 on: January 27, 2019, 04:31:23 PM »




All I wanted to do was upgrade my NBN plan from the original NBN we were forced to accept after they cut us off, to the current fastest plan with no rubbish just internet. Could there be anything easier?





Am I expecting too much? Or is this the normal these days?

Just log into your account, three clicks of the mouse and your plan has changed to whatever you choose.

Online KeithB

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Re: NBN. What is your experience so far.
« Reply #308 on: February 02, 2019, 11:07:07 AM »
Our NBN from TPG is not panning out at all well. It drops out all the time and this morning's speed is 0.99 mbps. Next week we will be on our third modem after the first two were diagnosed as faulty.
Keith
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Offline Bird

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Re: NBN. What is your experience so far.
« Reply #309 on: February 02, 2019, 11:08:23 AM »
Our NBN from TPG is not panning out at all well. It drops out all the time and this morning's speed is 0.99 mbps. Next week we will be on our third modem after the first two were diagnosed as faulty.
Keith
the reviews say a lot
https://broadbandreviews.com.au/tpg/nbn/reviews
https://www.productreview.com.au/p/tpg-broadband.html
« Last Edit: February 02, 2019, 11:10:27 AM by Bird »
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Offline Bird

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Re: NBN. What is your experience so far.
« Reply #310 on: February 02, 2019, 11:10:07 AM »
Quote from: Fizzie
So did Steve ring you ??? >:D
by th way ... still waiting.
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Offline Bird

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Offline KingBilly

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Re: NBN. What is your experience so far.
« Reply #312 on: February 07, 2019, 10:39:22 AM »

Offline Bird

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Re: NBN. What is your experience so far.
« Reply #313 on: February 07, 2019, 10:50:07 AM »
Asked a mod to try and fix my link to the same thing a page back but that fell on deaf ears  :D

KB
you are not worthy :P
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Offline KingBilly

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Re: NBN. What is your experience so far.
« Reply #314 on: February 07, 2019, 11:01:03 AM »
you are not worthy :P

Oh,I know that Bruce.

Seriously, just ditch Optus and go to Aussie.  Has been great for me.

KB

Online GGV8Cruza

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Re: NBN. What is your experience so far.
« Reply #315 on: February 07, 2019, 11:17:25 AM »
Asked a mod to try and fix my link to the same thing a page back but that fell on deaf ears  :D

KB

Missed the request for that one, lucky Bird is on the job  :cheers:

GG

Offline Bird

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Re: NBN. What is your experience so far.
« Reply #316 on: February 07, 2019, 11:40:30 AM »
Oh,I know that Bruce.

Seriously, just ditch Optus and go to Aussie.  Has been great for me.

KB
I've been going back thru emails in outlook changing the important Shit from optus to gmail...

 but some of it you need to log onto finance sites and Shit and I have no idea of passwords and Shit at moment have no time to call em and sort it :(
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Offline Fizzie

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Re: NBN. What is your experience so far.
« Reply #317 on: February 07, 2019, 01:22:22 PM »
ACCC have put out their latest figures on how well NBN is working & all in all, it's pretty good!

https://www.accc.gov.au/regulated-infrastructure/communications/monitoring-reporting/measuring-broadband-australia-program/measuring-broadband-australia-report-4

I would say that if you're not getting these sort of figures, ring your ISP & complain >:D
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Offline westvic

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Re: NBN. What is your experience so far.
« Reply #318 on: February 08, 2019, 07:50:46 AM »
FTTN (node) here finally

Went with Aussie Broadband and really impressed. Super easy, pre-configured modem supplied with all passwords. Just plugged it in and it worked after text saying the service was activated.

recommended our neighbour do the same. 4 days later all up and running with a $50 credit to me as referral  ;D

Speeds are pretty good but should be as the copper here is only a bit over 20 years old.

The real kicker for me was the call centre person (yep just one phone call for the whole process) was easy to talk to understood exactly what I asked for. I spend a lot of time on the phone to various telcos for my clients and know that this is not always the way these phone calls go.

Sorry if this reads like an advert. Just a very happy customer.
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Offline macca

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Re: NBN. What is your experience so far.
« Reply #319 on: February 08, 2019, 11:43:20 AM »



 Just a very happy customer.

Me too westvic, they are great to deal with, just hope they dont get too big and drop the ball

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Offline Bird

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Re: NBN. What is your experience so far.
« Reply #320 on: February 08, 2019, 12:02:00 PM »

Me too westvic, they are great to deal with, just hope they dont get too big and drop the ball

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many have before... or get bought out by TPG or similar
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Offline Jon Burrell - Tentworld

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Re: NBN. What is your experience so far.
« Reply #321 on: February 08, 2019, 12:36:24 PM »
the reviews say a lot
https://broadbandreviews.com.au/tpg/nbn/reviews
https://www.productreview.com.au/p/tpg-broadband.html

Hi Bird, if you have the option.  I'd consider cancelling your application with TPG & starting again with iiNet - despite being owned by TPG - they do seem to be able to work their way through problems pretty easily.  Otherwise, just stick with it.  These organisations move slowly sadly. 

RE:  Reviews - sadly - I dont think those reviews for TPG can be trusted.  TPG have over 1.9m internet customers yet only 4000 odd reviews ???  Hardly an accurate snapshot of their actual service.  Australian culture at the moment seems to be that if you're pissed off - leave a 1 star review, but if you got what you expected then do nothing.  When you have 1.9m customers, you're bound to upset some.

** Edit notes, corrected review count from 600 - 4000 to be more accurate to how many TPG actually have.   Still puny amount, not reflective of actual customer experience.
« Last Edit: February 08, 2019, 12:39:22 PM by Jon Burrell - Tentworld »
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Offline bkim

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Re: NBN. What is your experience so far.
« Reply #322 on: February 09, 2019, 01:40:44 AM »
I'm inclined to agree with John, I and six of my friends are all on TPG FTTP in Townsville, I was a bit sceptical when I changed over from ADSL2 to fibre, but my old provider had been taken over previously and was not going to NBN.

Of the relations and friends I know on FTTP, 3 are on Telstra, 2 on Optus, I on Aussie BB and the rest of us on TPG.

In the three and a half years approx when all of us changed to FTTP, I have been at each installation with the following experiences.

All of the NBN techs did a reasonable job of installing the NTD, and always in the preferred location suggested by myself on behalf of the residence owner, from what I have read, some other cities didn't fare as well with the techs trying to do the easiest install for themselves, regardless of the rules for installation!  I met the same tech on 3 separate installs and he was a local who had a bit of pride in his work.

The Telstra connections with the exception of one were trouble free, but incredible problems setting up an email service, all the people were existing Telstra customers but their email addresses were not changed over or setup correctly on the Telstra servers, one took 3 months before Telstra admitted the existing email address had been removed from their server database.

The Optus connections were totally trouble free, but recently Optus has had 3 major outages in the Townsville area since early December 18 with my friends being off line from a week and in one case 3 weeks.

The TPG connections were also trouble free and so far I am the only one who has had any problems, with a reduction in my speed (100/40 plan) but not loss of connection, back in January 2016, I carried out all the tests I knew I would be requested to do by TPG, contacted them with the results and the issued was referred  to NBN and fixed in 48 hours, there have been no issues since.  Another thing I have noticed is with TPG using the uni-v ports on the NTD for the phone connection instead of being plugged into the Telstra or Optus supplied router, the phones on the TPG service have a more stable connection and better voice quality.

I'm sure others will have horror stories, but so far the TPG service has been easier to set up and more reliable than the other providers for myself and my friends
« Last Edit: February 09, 2019, 01:45:21 AM by bkim »