What would you do if the "service agent" trashed your camper during servicing?

[bundyfamily]

Chippys on to it, I had the rear wheel of my patrol depart company the day after a suspension upgrade, at the time I was looking for blood. It stuffed the alloy wheel, snapped off the wheel studs and damaged the disc rotor. I went in to the shop and spoke to the owner and told him that the service tech had forgotten to tighten up the wheel nuts. He was very apologetic and replaced all of the damaged parts including the alloy wheel ($800) with all brand new, I approached him gently and with respect, and he was great to deal with. The outcome may have been different if I went in with all guns blazing. If that approach doesn't work you can always try consumer affairs?
Leon(Bundyfamily)

[geopaj]

Break into pieces and deal with each.

They were rude. Okay. You know not to use them again.

Dirt inside. How long to clean it?  10min or so?  Clean it up and don't go back. There $$ loss.

Damage - get a quote for the repairs from someone else. Phone jayco and get a price to replace any parts.

Deliver a letter to the manager requesting they rectify and to contact you. Don't whine about rudeness just what you want done.

Escalate up the chain till you get what you want or hit the brick wall. Then work out whether you can be bothered spending money on solicitors or just put it down to the flotsam of life and move on.

Good luck.

I agree!

[rockman]

Make sure that photo's are taken and that they are time dated ... people always seem to forget the little things , until a photo is produced .

[vagabond]

Sicilianmama,

I had a similar problem with a Jayco dealer (not in your state/region) weith my first service.  They had touched the tent inside and out with grubby  hands and seriously marked it with grease.  I hadn't checked the camper before taking it off their premises.  Fortunatley in my case  I managed to get the grease off with, of all things, Aldi baby wipes (blue packet ones). I wasn't prepared to take it back to them because I thought they would make a worse mess trying to clean it.  Haven't been there since and I have taken it instead to other dealers for service when touring.  In your case the damage is more serious.  Hope all goes well.

[Sicilianmama]

Just an update on the situation. The amazing staff at Brisbane Camperland have shone through and told me they are taking care of everything. From cleaning canvas and rewaterproofing (if that works) otherwise ordering a new tent, to replacing the front boot that has gouges in it. I had to send pictures and a detailed email to Jayco explaining everything. I cannot believe how good Brisbane Camperland have been since buying the Swan. Even if Jayco doesn't shine through for me they are willing to step up and fix it. Am so glad I purchased through them. Will keep you posted on progress, but long story short, they are going to try and get this local wrecker to come to the party and pay for his damage, if he doesn't they are gong to fix for me.

[D4D]

Good result

[Swannie]

A great result. And well done to camperland.

Greg

[Black Diamond]

Just an update on the situation. The amazing staff at Brisbane Camperland have shone through and told me they are taking care of everything. From cleaning canvas and rewaterproofing (if that works) otherwise ordering a new tent, to replacing the front boot that has gouges in it. I had to send pictures and a detailed email to Jayco explaining everything. I cannot believe how good Brisbane Camperland have been since buying the Swan. Even if Jayco doesn't shine through for me they are willing to step up and fix it. Am so glad I purchased through them. Will keep you posted on progress, but long story short, they are going to try and get this local wrecker to come to the party and pay for his damage, if he doesn't they are gong to fix for me.

Well done that's great news

[Sicilianmama]

Yep it's such a relief to know that my dealer is willing to go the extra mile with after sales service

[BigJules]

That is a terrific ending to a horrible story. Now you can go and enjoy your camper.

[Kit_e_kat9]

Yep it's such a relief to know that my dealer is willing to go the extra mile with after sales service

Wonderful result! 

They all should Sicilanmama ... that's why they call it after sales SERVICE. 

I wouldn't deal with anyone that didn't have such high standards and eye for detail and quality ... even after sales ... which is one of the many reasons we purchased our CT.  With AS, they provide same to new clients or one's that have purchased much older models.  I know I can call or email them with the simpliest of questions and receive their assistance any time I require it.

It's fantastic to see a manufacturer/dealer stand behind the product they sell regardless.

Kit_e

[CampAround]

Thats great to hear.

With the power of the internet these days word of mouth so to speak is so much more powerful. Name and shame/fame where ever either is appropriate.

[WilSurf]

Well done.

I am bringing the CT to the canvass repaire this Friday again.
When I picked it up from the dealer earlier this year after some minor repairs, we were all happy. Didn't check what they did though. :-(
When we went camping a few weeks later, we saw a near tear in the middle of the roof over the bed.
I contacted the dealer and now have spoken with the canvass repairer. The downside is that I have to drive a hour to get there whie there are CT makers close by.

[Jenko67]

Just an update on the situation. The amazing staff at Brisbane Camperland have shone through and told me they are taking care of everything. From cleaning canvas and rewaterproofing (if that works) otherwise ordering a new tent, to replacing the front boot that has gouges in it. I had to send pictures and a detailed email to Jayco explaining everything. I cannot believe how good Brisbane Camperland have been since buying the Swan. Even if Jayco doesn't shine through for me they are willing to step up and fix it. Am so glad I purchased through them. Will keep you posted on progress, but long story short, they are going to try and get this local wrecker to come to the party and pay for his damage, if he doesn't they are gong to fix for me.

Great result mate, Brisbane Camperland are a fantastic dealer......

[Sicilianmama]

Another update, had a call from one of the managers of warranty from Jayco, so happy he is organizing for me to be booked in to take the camper back to Brisbane Camperland where they are owing to fix EVERYTHING! Replace front boot cover and all
To top it off they have offered us our annual service at no charge for all our troubles
Can't be happier to be honest, it's such a relief to have such great after sales service. They have made my horrible experience into a positive one.
As for he local dealer, turns out I'm not the only one who has had problems with them, not sure how much longer they will be Jayco service agents.

[wartim]

Hi Sicilianmama,

Sorry for the late reply have been working at chilly Chinchilla all week. 

Yes have spoken to them a couple of times when trying to buy accessories and the first thing I noticed was their self centred personality which has no place in a business that provides customer service.

They have also been broken into several times and customers carvans/campers stolen.  A mate only had his second hand Jaco for a couple of months when he burnt a hole in the canvas so he took it to Mansell St only to have it stolen from the place on the 1st night and he never saw it again.  His own insurance ended up paying for a replacement.

I have been told by others that the stolen vans are immediately stripped out and turned into mobile drug labs? 

Glad to hear the people who sold you the van are looking after you and they are now getting a plug in a national forum.

Cheers

Wartim

[Sicilianmama]

Wow, thats awful. I was stressed enough with what happened to my camper but at least I still have a camper! Bit suss that vans keep getting stolen from there...
Since my bad experience I keep hearing bad things about them, wish I knew it all before hand!