Mobile phone

[rossm]

I note you replaced the battery and the new one is no better.

If I could I would be going back to to the supplier of the new battery.

Many moons ago I got a new battery on line. It was cheap and not much better than the one it replaced.

[gronk]

I note you replaced the battery and the new one is no better.

If I could I would be going back to to the supplier of the new battery.

Many moons ago I got a new battery on line. It was cheap and not much better than the one it replaced.

The phone started going flat almost overnight. And the new battery lasts exactly the same  as the older one.

[plusnq]

Maybe it's a hardware fault. Is there anyway of doing diagnostics on the device?

[plusnq]

Perhaps this may help?

https://www.samsung.com/levant/support/mobile-devices/samsung-members-how-to-perform-hardware-test/#helpHtg0callOrder_0

[xcvator]

https://www.zdnet.com/article/android-phone-battery-suffering-heres-a-simple-fix/
https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/

[gronk]

Perhaps this may help?

https://www.samsung.com/levant/support/mobile-devices/samsung-members-how-to-perform-hardware-test/#helpHtg0callOrder_0

For samsung members ?  No idea how to be a member ?

[plusnq]

https://www.samsung.com/au/apps/samsung-members/ 

[gronk]

https://www.samsung.com/au/apps/samsung-members/ 

I'll have a look tomorrow...if I haven't uninstalled google play ! 

[gronk]

https://www.zdnet.com/article/android-phone-battery-suffering-heres-a-simple-fix/
https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/

Done those !!

[Bird]

Maybe it's a hardware fault. Is there anyway of doing diagnostics on the device?

Seems sus that its multiple models and makes...

I'd say its a carrier change

[plusnq]

Seems sus that its multiple models and makes...

I'd say its a carrier change

Process of elimination.

[gronk]

Seems sus that its multiple models and makes...

I'd say its a carrier change

I'd like to agree with you, but have no idea ?

[plusnq]

I'd approach a problem like this by using a systematic approach to exclude hardware and software issues.

1. Run a hardware diagnostics to check if I have a hardware issue.

2. Run a battery health check to check the battery

https://www.howtogeek.com/343535/how-to-monitor-your-android-devices-battery-health/

3. Reset carrier settings

https://www.wikihow.com/Reset-Network-Settings-on-Android

Test for problems after each step.

If all else fails then restore the phone to original software state and see how that goes. This will wipe all data from your phone.

https://support.google.com/android/answer/6088915?hl=en

Cheers

[gronk]

I'd approach a problem like this by using a systematic approach to exclude hardware and software issues.

1. Run a hardware diagnostics to check if I have a hardware issue.

2. Run a battery health check to check the battery

https://www.howtogeek.com/343535/how-to-monitor-your-android-devices-battery-health/

3. Reset carrier settings

https://www.wikihow.com/Reset-Network-Settings-on-Android

Test for problems after each step.

If all else fails then restore the phone to original software state and see how that goes. This will wipe all data from your phone.

https://support.google.com/android/answer/6088915?hl=en

Cheers

Mate, I've done all those things...hardware diagnostics were done via google instructions.....samsung members app is supposed to be loaded on all samsung phones...not mine !!
The 2 batteries are both showing the same rate of discharge...even piggybacked a S5 battery onto it for a test....the same.
Carrier settings....they are all off, no mobile data, no wifi, no bluetooth.
Already done a hard reset and started again..

[plusnq]

Mate, I've done all those things...hardware diagnostics were done via google instructions.....samsung members app is supposed to be loaded on all samsung phones...not mine !!
The 2 batteries are both showing the same rate of discharge...even piggybacked a S5 battery onto it for a test....the same.
Carrier settings....they are all off, no mobile data, no wifi, no bluetooth.
Already done a hard reset and started again..

Last check is to borrow another sim from someone on a different network and see if the problem persists. If the carrier network is different eg Optus v Telstra and the problem goes away then it is most likely carrier dependent. If it doesn't go away then more likely the phone. Some carriers will be piggybacked onto the same network so for this to work it needs to be a different network. If you are in a location where only one network is available then you might be out of luck if its a carrier issue.

Final option is to chat to your network provider and see if they can help.

Good luck.

[Bird]

I cant find it, but there was something the Big telco's enabled in the last 4-8 weeks... Again Im betting thats got something to do with it.

[gronk]

I cant find it, but there was something the Big telco's enabled in the last 4-8 weeks... Again Im betting thats got something to do with it.

This phone is with Telstra and the other phone is Boost,  almost the same network ,but  Boost seems OK ..

On another note, I'm aquiring an I phone 6 to replace it ( if it's a lost cause ), but it's issue is I can't yet do a system reset without the i cloud password...
My niece is coming over to try, but her present password doesn't seem to work in this phone (her old phone ).......ahh, the joys of being controlled by big brother .

[edz]

This will fix it . 

[gronk]

This will fix it . 

Getting close !!   

[HKB Electronics]

Does it have an extra memory card, if so try removing it, as someone else suggested try removing the sim and leave out and see if
that improves it.

[gronk]

Does it have an extra memory card, if so try removing it, as someone else suggested try removing the sim and leave out and see if
that improves it.

The sim removal was the only thing I didn't try !!

Thanks for all the suggestions...I have the i phone 6 up and running and I will inherit my wifes Samsung S5, and the J1 can be retired to the bottom of a drawer ( can't bear to use the hammer on it ??    )
Pity I bought a battery for it, but only $10, so not too bad !!

[rossm]

...I have the i phone 6 up and running ...

Bought a refurbished 6 last year,  good phone.
One thing on battery. Phone settings told me battery health was 89 per cent, ie the level it recharges too compared with new.
Happy with that for secondhand phone and my light use.
Worked fine for many months, easily getting through a day but then two months ago was gone suddenly gone by lunchtime.
Went to local phone battery specialist and his tests said battery health was 26 per cent! 89? 26? near enough 
New battery, 65 bucks, 100 per cent and now barely half used by bedtime.
 

[gronk]

Bought a refurbished 6 last year,  good phone.
One thing on battery. Phone settings told me battery health was 89 per cent, ie the level it recharges too compared with new.
Happy with that for secondhand phone and my light use.
Worked fine for many months, easily getting through a day but then two months ago was gone suddenly gone by lunchtime.
Went to local phone battery specialist and his tests said battery health was 26 per cent! 89? 26? near enough 
New battery, 65 bucks, 100 per cent and now barely half used by bedtime.

Only been 9hrs so far, but at 89% ( on the screen ) battery seems OK.

As we have never had an Apple device, the wife is still coming to grips with the different setup, but all good so far !!