Tentworld Townsville Now Open!

Jon Burrell - Tentworld · July 02, 2018, 02:13:41 PM

Hi Swaggers,

Exciting news here! On the weekend our newest, and biggest store opened in Townsville!

For those who're local to the area, you'll probably know the location well. It was most recently Golds Gym, and prior to that The Good Guys. So if you remember the shop, it is HUGE!

Here is the link to it on Google Maps: https://goo.gl/maps/S4F52tGbnKm
Here is the link to it on our website: https://www.tentworld.com.au/camping-stores/townsville-garbutt

Here is a picture of the front with the shop dressed up:

Here are some pics from inside, it's hard to show just how huge it is from these pics but does give you a nice taste of what's on display.

Hopefully these pictures have motivated you enough to jump on in the car and take a look!

Keen to hear what you think!

MattNQ · July 02, 2018, 04:27:27 PM

Driving past the other day I saw it wearing new signs. I might have to sneak in when the wife is at work........

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Jon Burrell - Tentworld · July 02, 2018, 05:50:00 PM

Quote from: MattNQ on July 02, 2018, 04:27:27 PM
Driving past the other day I saw it wearing new signs. I might have to sneak in when the wife is at work........

HAHA! Awesome, glad to see you've spotted it already! Let me know what you think !

grafy82 · July 05, 2018, 08:29:43 AM

Went in for a look see yesterday.....with the minister, so didn't get to spend much

. Nice range of gear and some decent prices.

noel_w · July 06, 2018, 10:38:49 AM

Congrats on the new store.

Jon Burrell - Tentworld · July 16, 2018, 10:18:34 AM

Quote from: grafy82 on July 05, 2018, 08:29:43 AM
Went in for a look see yesterday.....with the minister, so didn't get to spend much . Nice range of gear and some decent prices.

Glad you enjoyed! Hopefully we did help you paint a nice picture with the minister as to why you should be approved for extra budget!

CAM PER · August 30, 2018, 01:59:26 PM

Just a bit of feedback- I went in yesterday and had a browse for about 20 minutes. There were probably more staff than customers and while some where busy getting the store set up, I wasn't acknowledged by any of the staff. No G'day! can I help you? or you chasing anything?
It didn't particularly bother me as I was just browsing but I walked out thinking these guys wont last long if that's the customer service they give when starting up a new franchise.
Anyway, I thought the feedback would be useful, better to know now than find out the hard way in 6 months time.

Cheers,

Jon Burrell - Tentworld · September 03, 2018, 11:34:34 AM

Quote from: CAM PER on August 30, 2018, 01:59:26 PM
Just a bit of feedback- I went in yesterday and had a browse for about 20 minutes. There were probably more staff than customers and while some where busy getting the store set up, I wasn't acknowledged by any of the staff. No G'day! can I help you? or you chasing anything?
It didn't particularly bother me as I was just browsing but I walked out thinking these guys wont last long if that's the customer service they give when starting up a new franchise.
Anyway, I thought the feedback would be useful, better to know now than find out the hard way in 6 months time.

Cheers,

Hi Cam Per,

Thanks very much for letting me know. That is strange to hear & I'm very sorry about this. This isnt the experience we look to deliver, and definitely not what our stores are known for - I will send feedback to the team & ensure they're following the correct processes in regards to saying hello, but also being respectful of our customers wishes to browse in peace.

I am confident next time you visit you'll find your experience totally different.

Cheers!

News:

Tentworld Townsville Now Open!