Received another reply today this one not automated,
Hi Craig,
Thanks for your feedback t on the Ray’s Rewards program. The VIP program was a 6.5% discount on full priced purchases, in the last two years we have had four sale weekends in which we offered the 6.5% discount on top of a storewide discount of 20% discount. Considering this, the terms of the discount of 6.5% compared to the credit of 10% are based off of the same conditions, and yes we have set an expiry period of 90 days which we believe was a suitable timeframe when compared to other programs in the market.
We feel that Ray’s Rewards is a great platform in which we can greater reward loyal Ray’s Outdoors customers. The new program has enabled us to bring new benefits such as receipt free warranty along with the credit program and we look forward to soon introducing some more new benefits to the program in the future.
We have carefully considered our change to our program and believe that we have a program now that can grow and provide class leading benefits in the Outdoors Industry. We take on board your feedback and hope that you’ll reconsider Ray’s Outdoors in the future.
Regards,
Jason Wolff
Marketing Manager - Ray's Outdoors
/// Ray's Outdoors
751 Gympie Rd| Lawnton QLD 4501
PO Box 344 | Strathpine QLD 4500
P: 07 3482 7445 | E: jasonw@superretailgroup.com.au
www.raysoutdoors.com.au seems I've been lucky when shopping at Rays as I have received the discount on sale stuff as welll as full retail stuff that I've purchased