The battery in my Jeep was flat and the windscreen wipers and power window was playing up. So I rang the Jeep dealer (north of Perth, on Waneroo Road, but I won't tell you who it is yet!) and mentioned the warranty issues and booked it in for a service. I also mentioned the flat battery and asked how much it would be for a replacement, expecting it to be way too expensive and I would get one from an auto shop and fit it myself.
To my surprise - he said that the car is still under warranty so the battery would be replaced free of charge, under warranty. "BONUS" I thought, I've had a win.
So I go and pick up the car after the service and have a quick discussion with the service manager and tech who worked on the car. He said the windscreen wipers were because of the flat battery and that a whole lot of earth wires on the car body had not been tightened properly. He was a bit surly but I thought not a lot of it.
On the drive home I checked my dual battery management system. Not working. Compressor. Not working. CB. Not working. Got home, under bonnet shower. Not working.
OK I thought, maybe a simple fix, left a wire off or something of the sort. Have a look and I can't find the faults without a MAJOR removal of all of the components and possible bench tests of them, quite a deal of work for me (amateur), maybe a couple of days of farting around.
Thanks for sticking with me.
So, should the dealer make good the accessories that are now not working after they worked on the car?
I haven't spoken to the service manager yet, so I'm not bagging them. Yet.
Opinions (I know a few of you have them!) ??
Hi POD
Just wondering if the service department has actually dissconnected the extras you have added? Warranty issuses ?
" So I go and pick up the car after the service and have a quick discussion with the service manager and tech who worked on the car. He said the windscreen wipers were because of the flat battery and that a whole lot of earth wires on the car body had not been tightened properly. He was a bit surly but I thought not a lot of it."
Or maybe they dissconnected the earthing to the said extras ?
Well that's part of the issue. I can't work out WTF they've done. But there is nothing that says I can't have a second battery or after market accessories in the manual.
I'd go back for sure mate and at least ask the question.
P.S. the old man loves the ozhitch POD
Shane
x2
You can only ask. although I'd ask with a smile to start with, at least then if they stuff you around you'll be able to escalate.