Author Topic: G'day! Bart here from Joolca - Portable LPG Water heaters.  (Read 112639 times)

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Offline Gazman53

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #500 on: April 06, 2019, 07:53:31 PM »
Hi Bart

Had a look around PERTH and can’t find one. Could u please let me know the price of a double shower tent delivered to 6018.
Thanks


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Offline Josh_WA

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #501 on: April 06, 2019, 09:51:58 PM »
Hi Bart

Had a look around PERTH and can’t find one. Could u please let me know the price of a double shower tent delivered to 6018.
Thanks


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I got mine delivered to Perth for $235 with free shipping from the interwebs.

https://www.joolca.com.au/collections/accessories


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Offline Gazman53

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #502 on: April 07, 2019, 02:45:33 PM »
Thanks again Josh. I made the trek to Tentworld in Midland after confirming that there was 1 in stock only to find there wasn’t . I will pursue the online option now.


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Offline Bart@Joolca

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #503 on: April 09, 2019, 02:00:53 PM »
I notice that they're also in the new Anaconda catalogues :) Good going guys!

Thank you VERY much :D  :cheers:

Hi Bart

Had a look around PERTH and can’t find one. Could u please let me know the price of a double shower tent delivered to 6018.
Thanks


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I'll PM you now!  :angel:

Thanks again Josh. I made the trek to Tentworld in Midland after confirming that there was 1 in stock only to find there wasn’t . I will pursue the online option now.


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Oh dang!
Instant & never ending hot water. Anywhere.

www.joolca.com.au

Offline Jon Burrell - Tentworld

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #504 on: April 09, 2019, 02:30:39 PM »
Thanks again Josh. I made the trek to Tentworld in Midland after confirming that there was 1 in stock only to find there wasn’t . I will pursue the online option now.


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Hi Gazman, really sorry to hear this. Whilst the Joolca gear is definitely hot property - we do not usually run out.  Sorry for your wasted trip.  Did you call to confirm?   Did we set one aside for you ? 

I've just had a quick look on our stock, and spoken with the team in Midland to make sure our SOH reports arent wrong. They've reported that right now they do have 4x Joolca Outtings on hand as well as 2x Joolca Hottaps after they received some more stock yesterday afternoon.

To save you another unsuccessful trip, we're more than happy to set one aside for up to 24 hours.  Or you can put a deposit on one over the phone to give you the comfort of coming in your own time. 

I would recommend doing the above, with Easter on our doorstep the shops are flat out right now so stock availability can change dramatically quickly.

If you wanted to do this you can call the Midland store directly on (08) 94 662 350 or of course you can buy it online from Joolca or ourselves. 
Happy Camping! 

Browse our range, and shop online at:
https://www.tentworld.com.au/
Find your local Tentworld Camping Store at: 
https://www.tentworld.com.au/camping-stores

Offline Jon Burrell - Tentworld

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #505 on: April 09, 2019, 08:13:41 PM »
Thanks again Josh. I made the trek to Tentworld in Midland after confirming that there was 1 in stock only to find there wasn’t . I will pursue the online option now.


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Hi Gazman,

Sorry I've just been through this thread more and seen that you wernt after the hot water unit itself but actually the single ensuite.

I've just looked at our SOH for the ensuite, and we're showing as having 3 on hand but we are currently sold out of the double ensuite with stock on its way. 

Same as before, you can always put deposit on this and come grab it when you're next around the area.  Or buy online from Joolca or ourselves.  With the Double Ensuite, you'll also have to wait for it to arrive, but they're already in transit so it wont be too long.  (The stock team are not at work just now for me to ask - its 8pm). 

If I can help with anything else please let me know. 

Cheers

Happy Camping! 

Browse our range, and shop online at:
https://www.tentworld.com.au/
Find your local Tentworld Camping Store at: 
https://www.tentworld.com.au/camping-stores

Offline Gazman53

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #506 on: April 12, 2019, 09:35:00 PM »
Terrific support Bart. Thank you. Also a fantastic follow up email, great marketing. Keep up the great work.


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Offline Gazman53

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #507 on: April 12, 2019, 09:36:47 PM »
Hi Jon. Thanks for your reply. I had rung the store and was advised that the en-suite was in stock, made the trip....it wasn’t.



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Offline Jon Burrell - Tentworld

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #508 on: April 12, 2019, 11:52:53 PM »
Hi Jon. Thanks for your reply. I had rung the store and was advised that the en-suite was in stock, made the trip....it wasn’t.
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Sorry Gazman, did you ask for them to set it aside for you ?  Did they offer this?  The team are trained to check the stock on hand prior to informing customers & having them make big trips.  We know especially at our Perth store that many many drive multiple hours to visit us expecting to be able to make purchases.  So we're very careful to not disappoint. 

Really sorry to have let you down.  Glad that Bart has sorted you out.  If you did have any other feedback for me that you didn't want to share publicly or without further Hijacking Barts thread here feel free to send to me at feedback@tentworld.com.au

Happy Camping! 

Browse our range, and shop online at:
https://www.tentworld.com.au/
Find your local Tentworld Camping Store at: 
https://www.tentworld.com.au/camping-stores

Offline Bart@Joolca

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #509 on: April 15, 2019, 02:42:01 PM »
Terrific support Bart. Thank you. Also a fantastic follow up email, great marketing. Keep up the great work.


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My pleasure - and glad you enjoyed it. We actually get some very creative responses in a similar style from time to time - so worth it!

... or without further Hijacking Barts thread ...

The more the merrier  :cheers: :cheers: ;)
Instant & never ending hot water. Anywhere.

www.joolca.com.au

Offline scott oz

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #510 on: April 19, 2019, 08:37:45 AM »
Bart you have a PM

Offline jwb

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #511 on: April 20, 2019, 09:09:49 PM »
Hello Bart
A friend has used one of your units and loves the shower head especially!
He wants to source one.
This doesn't seem to be an option on your website?!
Can he source a hose and head unit?
Either as s "special order" at his local BGS or at his postal address??
Thanks in advance
John

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Cheers

Jwb

Offline jw2170

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #512 on: April 21, 2019, 09:20:40 PM »
Do you guys publish the error codes that may show up on the digital window.

This seems to come up fairly often on on some forums/FB pages.  I checked the manual and cannot see any mention of error codes?
Jim & Maree
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Offline Bart@Joolca

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #513 on: April 23, 2019, 03:03:34 PM »
Bart you have a PM

Thanks Scott! Got it!

Hello Bart
A friend has used one of your units and loves the shower head especially!
He wants to source one.
This doesn't seem to be an option on your website?!
Can he source a hose and head unit?
Either as s "special order" at his local BGS or at his postal address??
Thanks in advance
John

Hey John! That's great to hear. I actually really fancy our shower heads so it's nice to know others like them too

We'll be getting in some more shower heads sometime next week so I'll PM you shortly to work out a shower hose and shower head for your friend :)

Do you guys publish the error codes that may show up on the digital window.

This seems to come up fairly often on on some forums/FB pages.  I checked the manual and cannot see any mention of error codes?

I don't think we published the error codes and from what I understand we haven't programmed our own (in order to assist with some form of troubleshooting). I have come across, if I recall correctly, an 'E4' which I have been told relates to low batteries.

I'll send you a PM in a bit to get some more info on those error codes and I can take it back to the team to drill into

Speaking of error codes and self troubleshooting, our new model units (later this year) will let you real time diagnose for, amongst others, if you have enough water flow/ pressure, or if your batteries are flat, etc. Will be very handy when it's out
Instant & never ending hot water. Anywhere.

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Offline rags

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Re: G'day! Bart here from Joolca - Portable LPG Water heaters.
« Reply #514 on: Yesterday at 07:44:29 PM »
Hi Bart,
A little while ago, ( just before Xmas) I got some of your gas quick connect fittings from tent world Brendale. I am now redoing the gas in our van and thought I would get a couple more fittings to plumb in. I again went to Tentworld and I notice you have changed the type available.

My question is are the male ends the same profile as the old models and therefore interchangeable between the new or old.

The old ones are distinguished by having the yellow caps, and the female having knealing on the collar you pull back to release fitting. The new ones are different to this and don't include the caps (disadvantage as prone tondustband grit)

Also can you just buy the either the male end or female end separately?

I intend to take a fitting back into store to compare but I thought I would ask here anyway.

Thanks