The tyres were purchased from Tyrepower in Darwin -- at the time of tyre selection, I rang them and got a quote over the phone, for $260 per tyre fitted, at the time of the quote, I asked them, are you sure that's the complete price fitted and balanced. They came back with a firm yes. I booked the vehicle in to have 3 tyres tyres fitted. When the tyres fitted, I picked up the vehicle, they "tried" to hit me up with a charge for balancing, tyre disposal and tyre valve, and at Darwin pricing that getting near $20 per tyre, I did remind them of the phone conversation and they dropped the extra charges. At this stage the deal was feeling a little nasty, but it's a Darwin business, I have got used to this sort of thing from "some" Darwin businesses. Another odd thing on the day of pick, they were unable to give a invoice, and their computer system was down, and this did seem true, as there was 3 other customers at that time, in the same situation. About 3 weeks later I did return and pick up the invoice.
What appears to have gone wrong, at the time of pick, Tyrepower never gave me the "Road Hazard Certificate"..
Looking at what checks for the Warranty
1 This road hazard protection is only made available with the purchase of two or more Yokohama Geolandar tyres from any authorised dealers nominated as Tyres & More Dealers, Bob Jane T-Marts, and Yokohama Key Dealers.
Yes this checks .. in fact if I try the phone the phone number 139656 that on the Yokohama web site, if diverts me to Darwin TyrePower.
2. Tyres purchased outside any of these dealer networks, will not be eligible to this road hazard protection program.
Nope -- it was purchased within Yokohama dealer network.
3. The Geolandar tyres covered by this certificate are limited only to the following patterns: Geolandar H/T-S (G051), Geolandar A/T-S (G012) and Geolandar SUV HT Eco (G055).
It was the GO12 that I purchased .. checks
4. The road hazard protection certificate provides Australia wide protection for the nominated Geolandar tyres from road hazard damage as described below, when driving in both on or off road conditions.
This may not check as Tyrepower didn't give me the certificate.
5. Protection against road hazard damage includes: staking, cuts, impact fractures, and accidental kerb damage only.
Yes this should cover my tyre.
O.K. there heaps more but it all checks.
About the only thing that I can find sus about the warranty
Only one tyre replacement claim is valid per tyre on the original Road Hazard Certificate. A new Road Hazard Certificate will not be issued with replacement tyres. A Road Hazard Certificate can only be issued with the purchase of 2 or more tyres on one invoice.
This means really on a purchase of 4 tyres only one tyre can be claimed per "Road Hazard Certificate" -- better to purchase 2 tyres at a time -- get 2 "Road Hazard Certificate"s.
The only reason I can think of the dealer acting up like this, is that they are not sourcing their tyres through the correct channel, but it does raise a few questions, Why is Yokohama phone number diverting to Tyrepower.. I am going to have to contact the distributor directly, does anyone know how to contact Yokohama Australia directly?
