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General => General Discussion => Topic started by: Mudguts on March 06, 2017, 09:10:08 PM

Title: Excellent service from Xray Vision lights
Post by: Mudguts on March 06, 2017, 09:10:08 PM

G'day all, just wanted to give a plug to Xray Vision lights.

Long story short, needed a new light housing as the other one was buggered - galling of the stainless steel lock nut meant the internal bolt scrubbed out the housing.

I rang the office in Brisbane, fulla there not only found me a replacement housing (they are not offered as a 'part' and I was extremely lucky to score it) but he literally drove it across the suburb he works to hand deliver it to a mate of mine who was in the area.

I am blown away - $500 light salvaged because of this man. 👍👍

Regards,
Dicko.

Title: Re: Excellent service from Xray Vision lights
Post by: GeoffA on March 06, 2017, 09:21:24 PM

Good customer service will trump product issues every time..... :cup: :cup:

Title: Re: Excellent service from Xray Vision lights
Post by: Mudguts on March 06, 2017, 09:26:01 PM

Ah yes but in hindsight should have put some quality anti-sieze on the nut.

Either way, I'm happy. 👍

Regards,
Dicko.

Title: Re: Excellent service from Xray Vision lights
Post by: DrewXT on March 06, 2017, 10:15:57 PM

Wish Korr provided that type of service, I had to helicoil my light housings as a result of galling... That being said, they'll never fail again

Sent from my Nexus 6P using Tapatalk

Title: Re: Excellent service from Xray Vision lights
Post by: edz on March 06, 2017, 10:35:49 PM

Best advertising any company can do ever .. Word of mouth and personal recommendation .
See one act of looking after a customer has now potentialy given this company exposure to literaly thousands of new ones ....