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General => General Discussion => Topic started by: McGirr on August 13, 2016, 07:47:45 PM
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How can a business be so bad.
We purchased 2 phones in April on a plan and asked the sales person in Alice Springs that we will be in a remote area for a few months and wont have mobile service ( Mt Barnett) and could we drop the plan to the lowest plan and then go back to the normal plan once we are in an area with recetion.
No problem we were advised. Well long story short we spoke to the call centre and they said no problem and they will drop the plan from $95 a month to $70 a month.
This is when the issues started. The person took us off the plan and put us on a byo plan. Since April we have been calling them and they keep promising to fix it but never do.
I keep explaining to them that they took us off our plan as we never asked them to. They then advise that they cannot put us back on as they would need to give us 2 more phones.
The last call to them was in July and they advised we will give you a credit of $425 and then my bill arrives with no credit and another charge. They keep saying they cant put us back on the plan yet they took us off the plan.
I will be calling them again tomorrow to abuse someone. Its just beyond a joke. They keep saying they will fix the problem but never do.
See attached bill with all the different range of bills.
Mark
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Come on Mark.... your expecting a touch too much... expecting to get what you ask for....
Don't pass go, go to ombudsman... **** Telstra.
how can they be so bad??? no competition..
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Yep Totally agree with you McGirr.
Have tried for years to minimise expense with home mobile and Internet.
I am lucky to use one Gig a Month download.
The Cost has steadily risen over time, they have steadily increased the download limit every time.
I have approached them to get a plan that is more realistic for my needs more than once or twice.
Its like talking to a pre-recorded artificially intelligent person with a single item agenda and a limited set of responses.
They are only interested in how they will benefit from the situation, nothing else.
It's a long time since Telstra were renowned for their service and ability to follow things up.
Unless it affects them, then they're all over it.
Good luck with it any way, it's a bit hard when there's no alternative.
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Its like talking to a pre-recorded artificially intelligent person with a single item agenda and a limited set of responses.
That's exactly how call centers overseas work.. 100% Nail on the head. They have a script.. a predefined set of questions with answers.
They aren't allowed to think, or listen.. its like when you call up for help.. you tell them everything you've already done, and it blows their mind.. and they start from the beginning again and your answers if they aren't what they are expecting ( A or B ) it totally ****s em! and they usually hang up
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Sounds familiar. I had to change to Telstra when we moved house about a year ago. I had been with Vodafone for years and was happy with them but they didn't have a reliable enough service in our new area. Yes, I grant you, Telstra have the best coverage, but that is the only thing they have going to for them. Their plans are more expensive than others, most of their extras are more expensive than others, and they then charge extra for some things that others include.
Like Mark, I also needed to change plans a few months ago. The guy I spoke to was great and organised everything, told me exactly what to expect with respect to payments I'd need make to do it and some rebates I could expect to get back afterwards, and the extra I'd need to pay to pay off my phone contract (as the plan I was chasing to was byo). I was actually fairly happy with them as it all seemed very easy.......until the next bill came in. It was nothing like the guy had told me. I rang and complained a few times, speaking to a different people every time and never got a satisfactory answer. Then the next bill came and as before I rang to complain and again got the run around and never got an answer. After that to be honest I gave up. I've paid them about $200 more than I was told I'd need to but I work for myself and can't afford the time to spend hours and hours trying to chase them up. As much as I hate to do it on principle, I've just given up as my time is worth more than that (along with my sanity).
We're only going to be in our current house for another 6 months and then we'll be moving again. As soon as that happens I'll be checking who else has good coverage in our new area and I'll then change carriers and drop Telstra. I can live with the more expensive plans given that they have the best coverage, but the fact that you get less included in your plan despite paying more bugs me and I won't put up with such lousy customer service and blatant over charging. In the end I'll talk with my feet (so to speak) and go somewhere else.
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One word will fix that.
Ombudsmen.
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TELSTRA...............................
Get a go of this!!!!!!!!!!!!!!!!!!!!
I had a monthly $59 out of contract with this mob 12 months ago.
I received a letter from them saying that due to being out out contract, they are raising the monthly contract to $69 per month.
I rang them and said like F*&K you are! I leaving.
I am now on unlimited calls for $46 per month.................go figure????????????????
Our next door business and the local post office operates their till via Telstra...................they are going broke due to the amount of outages they have...............no internet...............no till operation!!!!!!!!!!!!
Australia is going down the tubes!!!!!!!!!!!!!!!!!!!!!!!!!!!
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My folks have Telstra mobile broadband, as they can't get ADSL where they live, and satellite internet was unusable.
So, Telstra put them on a 3gb / month personal plan, which they use around 1gb of per month, max.... UNTIL...
Mum gets a call saying their 3g modem is playing up, and they are sending them a new model, and given they are or of contract, why not recontract for less money, on a business plan, with the same data... Sounds like a good deal, right?
Well, the new modem rocks up, fast as hell, but when there is no computer turned OK, the fuxing thing will use their entire bandwidth in a day...
It's a well documented issue on the Telstra Crowd Support site, but of course no bastard at Telstra has ever heard of the problem, and the old plan is no longer available...
Another awesome story....
My in-laws have just been away, come home, ADSL isn't working, phone seems OK, so the MIL calls in a fault... Telstra promise to call back... 2 days she calls them back, and they claim she's not been home...
Then their phone rings, someone asking to talk to Bill... (FIL isn't Bill)... This goes on for 3 days... MIL back the phone - madam, we try to call back but you don't answer...
Turns out, their line and old mate 3 blocks away have had their lines swapped over. Old mate is 93, family are frantic because they can't talk to him on the phone, Telstra don't give a fux...
Problem was fixed when FIL saw a Telstra van down the street and made the guy look it...
They're a truly pathetic company when it comes to retail customer service. And don't get me started on their enterprise support... It's worse again
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The only way I have found to get onto someone of any help ( ie; someone who's first language is English) from here is to write a very firm email to their complaints team who call and sort out any issues with you. I have had too many issues with these clowns and will be moving out once my contract is up.
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We purchased 2 phones in April on a plan and asked the sales person in Alice Springs that we will be in a remote area for a few months and wont have mobile service ( Mt Barnett) and could we drop the plan to the lowest plan and then go back to the normal plan once we are in an area with recetion.
No problem we were advised. Well long story short we spoke to the call centre and they said no problem and they will drop the plan from $95 a month to $70 a month.
This is when the issues started. The person took us off the plan and put us on a byo plan. Since April we have been calling them and they keep promising to fix it but never do.
I keep explaining to them that they took us off our plan as we never asked them to. They then advise that they cannot put us back on as they would need to give us 2 more phones.
Mark
I reckon it's like this. You contracted for 24 months for 2 phones and the associated calls and data allowance and you agreed to pay $95/month for each phone presumably (ie $190/month) Then you wanted to renege on the contract and only pay $140/month and that's what the CSR did for you but the catch was you had the 2 outstanding phones break contract to pay out and go on BYO with them. Now as they say if you want to go back to the 2x $95 plans again you get 2 new phones again and the 24 month contract. I think that's what you'll find when you read the original contract you signed on to.
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Like Mark, I also needed to change plans a few months ago. The guy I spoke to was great and organised everything, told me exactly what to expect with respect to payments I'd need make to do it and some rebates I could expect to get back afterwards, and the extra I'd need to pay to pay off my phone contract (as the plan I was chasing to was byo). I was actually fairly happy with them as it all seemed very easy.......until the next bill came in. It was nothing like the guy had told me. I rang and complained a few times, speaking to a different people every time and never got a satisfactory answer. Then the next bill came and as before I rang to complain and again got the run around and never got an answer. After that to be honest I gave up. I've paid them about $200 more than I was told I'd need to
Again we have another contracted customer who wants to ring up some counter jock to get a payout figure when what we all need to do under such circumstances, is pull out the contract we signed on to and it's all there in black and white. All I can say is if you're too busy/lazy/illiterate to do that, you can't really complain when the counter jock gets it wrong or misses something. In any case, even if you get some verbal advice over the phone, where money and contracts are concerned you should always get confirmation in writing and the best way to do that is via live chat facility where you keep a copy of the interaction. We're talking binding contractual obligations here and the last thing you want is he says, she says with no corroboration.
As for being out of contract and getting notified by letter that prices are going up, or data and calls are being reduced I can only say it's a lot more courtesy you're getting than when my Council rates hit the letterbox and unlike my Council if I don't like Telstra's service and charges there's always Voda or Optus and a host of MVNOs which is why we're with Boost and BYO phones.
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I reckon it's like this. You contracted for 24 months for 2 phones and the associated calls and data allowance and you agreed to pay $95/month for each phone presumably (ie $190/month) Then you wanted to renege on the contract and only pay $140/month and that's what the CSR did for you but the catch was you had the 2 outstanding phones break contract to pay out and go on BYO with them. Now as they say if you want to go back to the 2x $95 plans again you get 2 new phones again and the 24 month contract. I think that's what you'll find when you read the original contract you signed on to.
There were 4 plans that we could go on. Small, med, large and extra large. We could swap between these plans if needed as discussed at the time of signing new 24 month contract.
When we called telstra to move to the small plan (we originally joined the large plan) they advised no problem we could do that and had the phone on speaker when we discussed this so that both Penny and I could reiterate that we would not be penalised as we were not breaking the contract just changing the size of the plan. I have done this before with no issues.
Prodigyrf, I dont know where you see that we wanted to renege on the deal. We discussed in length with the sales person at the Telstra in Alice Springs about moving from the large to small plan and was advised that this woukd be fine with no penalties as we were not breaking the contract just changing the size of the plan. This was reitetated to the person at the call centre more than 5 times and she assured us she understood and also said we could do this.
Mark
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My suggestion would be to try & get on a businees plan with a dedicated consultant. I was on a business plan a couple of years ago & had a direct number to a call centre/office on the gold coast (not that i rang them as they generally rang every 6-12 months) & yes it was an aussie. Never had any problems. 2 years ago swmbo wanted out of optus (service issues) so go down to teltra shop get 2 new phones, but airhead sales girl takes me off business & puts them on domestic type service. When i realize & & try to change back it was like i wanted to assasinate the pm. Business consultant couldn't even change it without penalties so advised to let it run its course &change back at end ( only 3 weeks to go ????)
Moral to story, if it aint broke dont change it
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A couple of years ago I went to Telstra with a byo phone for my business use. The account has always been in my company name, but when the new contract was taken they somehow put me on a consumer plan and changed my account number accordingly. I have a consumer account number, with a business name. That knocks them for 6. It's upgrade time again, and I'm in limbo...... ::) ::)
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Don't expect too much from the Ombudsmans Office either.
We are still undergoing a fight with Telstra with one Telstra manager admitting were were lied too, on record.
Reported to the Ombudsmans Office and some junior member did not even read the complaint properly and said they could not force Telecommunications companies to install more equipment.
Nothing close to what we wanted.
Sent a response to that, received a message to expect a response within a handful of days.
Still waiting after 2 months.
Wouldnt be surprised if Telstra has taken over the Office of the Telecommunications Ombudsman, they seem to have the same levels of care and skills.
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Unfortunately they are an evil you have to put up with as many of us have no other option (most really as travelling anywhere pretty much knocks all the other providers out of contention). I have been with the 15 years, am out of contract and own my own phones. My accounts are however business plans and as Moggy said, they service compared to consumer plans is chalk and cheese. It use to be that I would expect to have to call back half a dozen times of months to make a change as they would screw everything up every time. Since moving to business I have found they actually make the requested change without screwing it up, their tech support is helpful and they give you call back details for the consultant. Also they do cold call to check how your going evey six months, if you want changes made, that is the best time to do it. I have found over the last 2 years the cold call guys have fine tuned my account to save me around $100 a month.
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I will look at changing to a business plan once we have finished our contract.
Finally got someone last night that helped me after I went ballistic on the phone. They fixed the credit that I was supposed to get and I even requested another $200 pain in the ass credit which I got.
Mark
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I've found that the best way to sort issues out with them, is to go onto that live chat thing they do (24x7 or whatever they call it).
Can make sure that the issue is resolved before they go, you get a direct line back to that person (on line contact), and you can take screen shots of the conversation.
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If you like I can give you a couple of phone numbers for people that keep ringing me offering a better service than what I already have, even though they have no idea of what I already have ;D
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I've found that the best way to sort issues out with them, is to go onto that live chat thing they do (24x7 or whatever they call it).
Can make sure that the issue is resolved before they go, you get a direct line back to that person (on line contact), and you can take screen shots of the conversation.
x2
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I've found that the best way to sort issues out with them, is to go onto that live chat thing they do (24x7 or whatever they call it).
Can make sure that the issue is resolved before they go, you get a direct line back to that person (on line contact), and you can take screen shots of the conversation.
It didn't help me.....twice.... ::) ::)
Also having an issue trying to change my Telstra web mail forwarding address.
Can't access it. It just loops me back to the home screen.
Everyone's very polite, but nothing happens.
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Yeah, Telstra . . .
Trying to get NBN on at home because Telstra keeps charging random amounts on our mobile broadband. Arranged a tech to come out as we are on a boarder zone that may not get NBN reception. Told the tech can arrive anytime between 1-5 pm and someone must be home. The tech will ring an hour before they come out. I get an SMS two days before to confirm the appointment and have to reply 'yes' to this.
Arranged time off (almost impossible) and wait, and wait, and wait. Surprise!!! No tech.
I call Telstra the next morning to say what's going on. I was told they sent me an SMS saying they can't come. Actually, no, you send an SMS to say you ARE coming, I still have it. The kicker, I now have to go back to the shop to rearrange a tech. (55 kms away) I said, no way, I will go through another provider, cancel the request.
That afternoon someone rings me to rearrange the tech (what happened to me having to drive to town?). Anyway, told them no way I can get another day off, the tech will have to come after I finish work. I was told they would put this in the notes.
Friday at work, I get a message at 11am stating the tech will be there in an hour. I rang the number back, of course no answer. Left a message stating that I will not be home as per the original phone call and will not be home until a certain time. Tried to ring the number 3 or 4 more times and the tech Michael, would never answer or return the call.
Telstra, how can they still be in business?
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Telstra, how can they still be in business?
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Because there is no other real alternative!
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All I can say is if you're too busy/lazy/illiterate to do that, you can't really complain when the counter jock gets it wrong or misses something.
I'm sorry, either I misread your response or you're somehow implying that this actually my fault. Do you work for Telstra?
I phoned to ask to upgrade my service. The guy I spoke to suggested what would be best and told me what should be expected when it was changed. Why shouldn't I believe him? That's the point of him being there! He should know what the options are a lot better than I do and should also know the implications of changing the contract and based on that he should advise the best option to take. That's his job!
What is in the contract is frankly immaterial to this conversation anyway. This thread is primarily aimed at bagging Telstra because of their abysmal service. That service includes the muppets they employ to answer their phones at the call centres. In my case either a) they didn't do what they said they would, or b) the advice their customer service team gave was BS, so in both cases their customer service is bad. I then tried to chase them up and spoke to multiple people, none of which could actually resolve the problem, so again demonstrating ineffective customer service. In addition, the advice they give on the phone should be as binding as what is in the contract. They should be bound to do what they said they would whether it is actually technically correct or not. They even record the damn calls but I guess they only use that against the customers if they do something contrary to what they have agreed. Funny how they don't seem to want to find the call recording of the guy the telling me what I should be paying.
Whichever way you look at it, their customer service is lousy.
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They contacted my wife's to tell her plan was changing to one with more data but would cost her more. When she contacted them to say she didn't want to change (because she never got anywhere near the old data usage, let alone the new one), they told her the old plan was no longer available and she had to change.
She's no longer with them.
Irrespective of the contract allowing them to do this, its that kind of behaviour that loses customers.
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I'm sorry, either I misread your response or you're somehow implying that this actually my fault. Do you work for Telstra?
I phoned to ask to upgrade my service. The guy I spoke to suggested what would be best and told me what should be expected when it was changed. Why shouldn't I believe him? That's the point of him being there! He should know what the options are a lot better than I do and should also know the implications of changing the contract and based on that he should advise the best option to take. That's his job!
What is in the contract is frankly immaterial to this conversation anyway. This thread is primarily aimed at bagging Telstra because of their abysmal service. That service includes the muppets they employ to answer their phones at the call centres. In my case either a) they didn't do what they said they would, or b) the advice their customer service team gave was BS, so in both cases their customer service is bad. I then tried to chase them up and spoke to multiple people, none of which could actually resolve the problem, so again demonstrating ineffective customer service. In addition, the advice they give on the phone should be as binding as what is in the contract. They should be bound to do what they said they would whether it is actually technically correct or not. They even record the damn calls but I guess they only use that against the customers if they do something contrary to what they have agreed. Funny how they don't seem to want to find the call recording of the guy the telling me what I should be paying.
Whichever way you look at it, their customer service is lousy.
pretty much had the exact same experience when we changed our home internet over to Telstra...long story short, it took over a month to do, numerous phone calls made, appointments made for someone to come to our house and then not met by them (got to love waiting for a no show), different technicians eventually coming out to say different things required (no you don't need a new line run to the house and then yes you do need a new line), eventually get it all hooked up and the first bill we cop from them is rediculously expensive which is then changed to be $400 odd cheaper, 3 or 4 times we rang after it was hooked up as they had us on the wrong plan even though we signed paperwork in a store for what we wanted....the way they run the company seriously is a bad joke.
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No I don't work for Telstra but one thing I did learn growing up is when me mum kept telling me I was special, she really meant unique and not that special and I've worked out counter jocks and call centre operators aren't that special either. It probably helps having been in biz and having to deal with large corporate suppliers and I keep records of everything, particularly contractual obligations and I don't sign nuthin without reading it all through.
One thing gets drilled into you in biz is a contract is a contract and your word is your bond. Essentially it's an offer, an acceptance and a consideration and once you sign on the dotted line as an adult, mum doesn't enter into it anymore. It's binding and enforceable in the Courts for both parties, the same as a verbal contract is, but the latter all too often gets down to he says/she says and who to believe? That's why I say you're dreaming if you think you can organise important contractual obligations over the phone nowadays, with varying skill levels residing in large corporations and the continual tales of woe bear that out. As the man said, stupidity is doing the same thing over and over and expecting a different outcome and besides it's many years since big biz had the margins to check yer oil, water and tyres, etc when you anointed them with the price of a tank of petrol.
You got it in writing you got something for any letter of demand, legal eagle or higher authority to get their teeth into, but a recall of a lazy conversation with a lackey over the phone is simply asking for mum to wipe your nose for you again. I drum it into the kids and cry me a river if they choose to ignore it and you want any sympathy go see yer mother.
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Well said....
I am almost sad to confess here that I spent 3.5 hours one bored Saturday (at work); reading the (lets estimate); 10,000 words of fine print BS in my latest caravan comprehensive insurance PDS....
This included speaking with 3 seperate goons / departments in their call centre; ncluding being escalated to a top goon in their claims section... (the only guy capable of answering some of my concerns and questions)....
I was just trying to get to the bottom of what was so much "get out of dodge BS clauses" and meanings/interpretations embedded in the PDS - which was of course all to the insurance company's advantage...
Up shot of the whole "investigation" was that the big-cheese guy I lastly spoke with -- "basically admitted it was muchly BS".... and volunteered me his direct number - so that in the event that I ever had to make a claim; he would be on hand to be sure to apply the company's "discretionary powers" .... and get my claim pushed through!
People - if you only knew how much total BS is in your insurance PDS; you would be very unimpressed.....
Long story short - they have so much discretion in their PDS to wipe you - particularly if your incident / claim is part of some big and costly (to them) claims / weather event....
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Yeah the funny thing is the kids reckon I'm an old fart living in the past when I cut my teeth after school and Sat mornings filling the tanks, checking the oil and water and listening carefully for the petrol rising up the filler neck lest I spilled a drop and the ikey old Bs would want a penny or tuppence off and it would come out of my wages.
They don't get it. OTOH they'll drop their phone provider at the click of a mouse for a slightly better deal elsewhere and yet they expect to be treated like royalty when they ring up to spend a few measly bucks. There's no loyalty whatsoever toward the service providers so what do they expect? Phds at the other end of the phone, all fully conversant with the nuances of every plan and offer when they're changing so regularly to meet a fickle constituency? The instant twitter/ facebook/sms generation that think the cut-throat world of competition revolves around them the moment they deem to call. Get real and then they're so eager to get their mitts on the latest gadgetry anything else they're being told is going straight in one ear and out the other.
Here's the typical instant generation that crawl all over whirlpool forums looking for sympathy from mum and all he's getting is dads giving him the facts of life-
https://forums.whirlpool.net.au/forum-replies.cfm?t=2558325
The ADHD generation that can't read more than a sentence or two anymore and reckon call centre operators should be into Shakespeare or whatever. Priceless!
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Havent read the whole thread but Telstra are not my favourite people, i have had crap internet for a month now and lodged a complaint over a week ago in it i have asked what it will cost me to dump my broadband plan so i can go with someone else. They wont tell me, they just keep giving me the run around. Unfortunately i just bought a new phone with them but as my contracts come up i am going to end my association with them, not sure i qualify for jumping ship and expecting to be treated like royalty but i have been with them for 30 years, it wont get to 32
BTW do you think i have a legitimate problem, my download speed is 0.29Mbps and upload is 0.06Mbps and this is in the SE of Melbourne with a cable broadband plan. All i am asking them is to fix the problem and in the meantime stop charging me top dollars for a product they are not providing
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What is in the contract is frankly immaterial to this conversation anyway.
That is so funny. :laugh:
Imagine a company sticking to the terms of the contract YOU signed. The gall of them.
The verbal chat you had with a customer service person is worth the paper it is printed on.
WHY are people saying there is NO choice other than Telstra - off the top of my head without trying you have the choice of: Optus, Vodafone, Virgin, Amaysim, Foxtel, Macquarie and many many other phone providers.
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That is so funny. :laugh:
Imagine a company sticking to the terms of the contract YOU signed. The gall of them.
The verbal chat you had with a customer service person is worth the paper it is printed on.
WHY are people saying there is NO choice other than Telstra - off the top of my head without trying you have the choice of: Optus, Vodafone, Virgin, Amaysim, Foxtel, Macquarie and many many other phone providers.
Only in the more built up areas.
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WHY are people saying there is NO choice other than Telstra - off the top of my head without trying you have the choice of: Optus, Vodafone, Virgin, Amaysim, Foxtel, Macquarie and many many other phone providers.
and not one of them is worth a pinch of Shit.
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Sometimes having dummies in positions of authority in these telco places can be a bonus.. I do know of someone that had over 3 years of free unlimited internet,[ even though they notified the provider over several times ] eventualy the bloke who authorised it either woke up or got the arse and things resumed as normal . :cup:
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and not one of them is worth a pinch of Shit.
Then change this bitching, whining and moaning thread to call it "Phone companies are Shit". Not just Telstra.
Disclosure: I don't work for Telstra, but I do own plenty of their shares directly.
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After being with one telco for 15 years in the UK (always on contracts) I decided that the recharge option is the way to go. I got onto (the now discontinued) Boost tariff of $40 per month (now 28 days) with unlimited calls and texts, 3GB of data to use Monday to Friday and an extra 2GB each weekend. Best of all, its full 4G Telstra. If you join now it also includes overseas calls to selected countries for about 100mins a 28 day period. Ok I have to bring my own phone, but its a lot cheaper.
With the internet, I'm lucky I have NBN to the door, but I went with a small provider who have been great; three years with them and the outages that have been their fault (and longer than a couple of hours) can be counted on my thumbs... $60 a month for 25/10 and 100GB 11am-11pm peak and the same for off peak (so usable times)
However, I have also benefited from conversations being recorded; I once had an insurer in the UK who told me it would not cost extra to take my car overseas. Went to take it overseas and it was £75 extra... They were told to listen to the conversation and all of a sudden no charge.. After that I've always made sure of a full description of everything is on the conversation even if they dont want it!
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I would also definitely recommend BOOST. Yes you had to byo phone, but there are so many great, cheap outright phones to choose from nowadays. You get full Telstra 4G coverage, unlimited calls and texts and 9gig of data all up for $40/a month. I've been with them for 2 years and never had a drama and the reception is excellent.
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I would also definitely recommend BOOST. Yes you had to byo phone, but there are so many great, cheap outright phones to choose from nowadays. You get full Telstra 4G coverage, unlimited calls and texts and 9gig of data all up for $40/a month. I've been with them for 2 years and never had a drama and the reception is excellent.
My kids phone is with AMAYSIM, for $25/month it is unlimited calls, SMS, 4gb data. It is on Optus network and bring own phone, but for the kids its only in Sydney so good coverage. And that price is damn good value.
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Then change this bitching, whining and moaning thread to call it "Phone companies are Shit". Not just Telstra.
You'd have no complaints from me on that one.
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I obviously am an exception!
I like my Telstra service. I have no complaints, in fact lately it seems to be getting even better (faster).
I have a home/office wireless broadband plan with Telstra. It meets all my needs for myself and my partner.
The improvements of late have been caused by two issues:
1. Local Telstra network equipment upgrade
2. Fixed wireless NBN has arrived in my area of central vic. While I cannot get it, it has seemingly moved quite a number of user from the wireless broadband to the NBN fixed wireless, thereby freeing up resources.
Locally IMHO Telstra is probably the only consistently reliable provider.
Disclaimer: I also own a reasonable number of Telstra shares.
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My kids phone is with AMAYSIM, for $25/month it is unlimited calls, SMS, 4gb data. It is on Optus network and bring own phone, but for the kids its only in Sydney so good coverage. And that price is damn good value.
I was tempted to have a look at that deal for my wife, but it seems there's only 1.5gig of data at that price. Bugger.
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My kids phone is with AMAYSIM, for $25/month it is unlimited calls, SMS, 4gb data. It is on Optus network and bring own phone, but for the kids its only in Sydney so good coverage. And that price is damn good value.
Coverage is the reason we stay with Telstra. I guess most of their customers would say the same.
I have no complaints with their 'phone or internet service. Dealing with them however, can be a challenge at times.
I think we may finally be getting our issues sorted.
:cheers:
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Coverage is the reason we stay with Telstra. I guess most of their customers would say the same.
I have no complaints with their 'phone or internet service. Dealing with them however, can be a challenge at times.
I think we may finally be getting our issues sorted.
:cheers:
100% agree...been with Telstra forever on my mobile phone, simply because of their coverage. The wife's phone was with Optus, and when at the SIL's property 10 minutes out of the centre of Gympie you were lucky to get reception on it, don't even bother trying internet....rediculous considering we can see the glow of the city lights at night time there. SIL has had to change their home internet and mobiles to Telstra purely because they have given up with other companies that promise the world yet can't deliver Internet or decent mobile service to them. Such a shame they are so disorganised in the way the company runs when you want them to do something though.
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Also check Aldi mobile. They use the telstra network and for around $30 you get all calls and sms free as well as 2gb data. Need to bring your own phone.
Iain
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....I think we may finally be getting our issues sorted.....
Nope. Still stuffed.... ::) ::)
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No more Vodafail at least for the city slickers-
http://www.msn.com/en-au/money/company-news/vodafone-claims-best-month-ever/ar-BBvYQ19?li=AA54Gb&ocid=spartanntp (http://www.msn.com/en-au/money/company-news/vodafone-claims-best-month-ever/ar-BBvYQ19?li=AA54Gb&ocid=spartanntp)
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Trying for my third NBN appointment this afternoon. I am not holding my breath though!! They have not attended as booked the last twice.
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I think we are being conned with the NBN network that they are rolling out. Ok the 25mbps that my connection is now running at is better than the ADSL connectio of 1Mbps that I had a week ago before signing up for NBN. I just got back from Singapore on Tuesday and was amazed at the internet speeds at the hotel and from the Singtel sim card i got for wifes phone.
picked up a brochure from one of their stores ( their equivalent to Telstra ) and their home plans start at $49 for 500Mbps up to $189 per month for 10 Gig per second.
http://www1.singtel.com/personal/internet/broadband-at-home/fibre-broadband-plans.html (http://www1.singtel.com/personal/internet/broadband-at-home/fibre-broadband-plans.html)
Even their 1 Gig per second is 40 time faster than what NBN is offering and cheaper.
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Telstra....where do I start. Moved into a new house in Victoria a few years ago, Telstra were the only provider. I asked them to connect the phone and Internet, so they connect the phone to a house in Adelaide. They then charge me a disconnect fee and another new connection fee. They somehow stuffed that up too so when they tried to connect me a third time it tripped my credit rating and I had to wait another month.
In the meantime, because the house was in a mobile black spot and I work for a hospital, they had to make the phone work ASAP by law. So they sent a tech out to physically join the wires weeks before they actually processed it and also before anyone realised that the account was connected to a house in another state. Strangely the Internet wouldn't work so I rang them on the landline to query this. "Ah, I see sir. Your internet doesn't work because your phone is not connected". Finding this somewhat strange given that I had the phone in my hand and was speaking into it I asked, "so, can you see what number I am ringing you from?". "Yes sir". "And what number would that be?" "Your number sir." "Is that my number that is not connected?" "Yes sir". "So if the phone works why doesn't the Internet?". "Because your phone is not connected..."
Priceless.
Two years later they did it again even though we had long ditched Telstra for Optus. A Telstra tech still had to connect the new phone. The day they connected the phone to our current house it rang that evening. I answered it and a lady curtly enquired as to who I was. Before I could answer she followed up by demanding to know what I was doing in her house and what had I done with her 15 year old daughter who was home alone (on the other side of town) while her parents were overseas. Took them a whole week to fix that one.
Telstra. Ha ha ha.
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That's PRICELESS Peeb!!! :cup: :cup: :cup:
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When you need something sorted and need to ring Telstra, when faced with the automated prompts, say "DISCONNECT".
This will automatically get you through to their "savers" calltakers who will bend over backwards to keep your business.
This is my go to methodology these days..... ;D ;D ;D
Cheers,
Mark
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https://www.youtube.com/watch?v=kF1SdNJzBtk (https://www.youtube.com/watch?v=kF1SdNJzBtk)
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Also check Aldi mobile. They use the telstra network and for around $30 you get all calls and sms free as well as 2gb data. Need to bring your own phone.
Iain
you don't get 100% of coverage, it is stripped down a bit. There are a number of places through remote Aus where telstra has coverage, but on Aldi you miss out, or get 2g (which is being turned off) From Alice to Uluru for example you mis out on the coverage at Erldunda, and at Uluru get 2g, so almost impossible to send an email or photo.
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Yeah if you want full Telstra coverage then it's hard to go past Boost BYO monthly - http://boost.com.au/plans/ (http://boost.com.au/plans/)
Register your credit card with them via your phone and you can choose any 3 options to recharge on your anniversary date (or sooner if you blow your data)
2 year contracts are for the kids that can't really afford to buy expensive phones but the monthly drip seems more painless until they drown, break or lose their latest iPhone or Galaxy. Paying upfront makes one more circumspect about needs vs wants.
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We've just had a run of breaking phones (2 weeks ago my Nokia Lumia 530 dies a death after I rolled on it working on the car, last week did the screen on my Nexus 7 tablet and on Thursday the wife broke her 3 year old HTC windows phone)
My phone cost me $150 2 years ago, and the replacement cost 180ish. Wife's phone was on clearance, and was about the $300 mark as well. As she looks after phones better than I do, she got a $300Lumia again. So if we averaged that out we pay about an extra $6-7 per month on top of the $40 Boost top up for the life of the phone. Looked at the price of a phone on a Telstra plan and just laughed... No where near as much data (11GB over 4 weeks for Boost, some of the Telstra plans were $80 for a phone and only 2GB of data per month)
I got burnt by a mobile phone contract in the UK, so I've decided after that to stick to pay as you go and bring your own device options. More flexibility for when you move and find no coverage....
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Another Boost customer.....full Telstra coverage for less than full Telstra price.
Will never go on another plan for phone or internet..
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X3 for Boost,Telstra 4g. $40 p/m for unlimited calls & 5gb on byo phone.