Post by: WCN_Bren on February 08, 2016, 07:07:07 AM
I'm very interested in an X1 from Patriot but after filling in their enquiry form a couple times and trying to contact them via facebook i still havent heard from anyone. Is this a sign of what after sales customer service will be like or an i reading too much in to it?
Post by: achjimmy on February 08, 2016, 07:24:45 AM
Post by: Bird on February 08, 2016, 07:40:34 AM
Post by: WilSurf on February 08, 2016, 10:03:38 AM
Doesn't anybody remember how to use a phone anymore?
A what?
Post by: Dueller on February 08, 2016, 10:45:07 AM
:cheers:
Matt
Post by: GUEY on February 08, 2016, 11:11:50 AM
Post by: below sea level on February 08, 2016, 03:12:42 PM
I don't know if they are around or not. But if I want something from a supplier if I don't have a solid email address I will generally ring then as well. Certainly wouldn't contact anybody by stalk book
As a consumer, I would expect a reply from a facebook message. As much as I hate using it, I get more business through facebook than any other means. A lot of people seem to think of facebook messages as a better way of communicating than email and a small business really needs to embrace that to survive. It's the only reason I have an account.
Post by: Mitch92 on February 08, 2016, 05:01:39 PM
As a consumer, I would expect a reply from a facebook message. As much as I hate using it, I get more business through facebook than any other means. A lot of people seem to think of facebook messages as a better way of communicating than email and a small business really needs to embrace that to survive. It's the only reason I have an account.
Whilst I agree (unfortunately), I also think that the best form is the good old phone call to the supplier direct.
Post by: tracker on February 08, 2016, 05:20:01 PM
Doesn't anybody remember how to use a phone anymore?
[/quote
Then you get asked....press 1 for.....if not press 2....Gezzzzzz
Just saying.
Post by: lukeycat on February 09, 2016, 05:21:16 AM
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Post by: oldmate on February 09, 2016, 05:37:12 AM
Pick up the ph and ring. :cheers:
Post by: WCN_Bren on February 09, 2016, 09:26:51 PM
Doesn't anybody remember how to use a phone anymore?I'm pretty flat out during the day so, like a lot of people these days, i rely on email communication. And why have a "contact us" or "enquiry" form on the web page if they don't want people to use it.
I own a couple of business and I see email, facebook or even texting as an integral part of the dialogue with customers.
Post by: Bird on February 09, 2016, 09:29:03 PM
Quote from: WCN_Bren
I own a couple of business and I see email, facebook or even texting as an integral part of the dialogue with customers.... and many don't. If they are a small outfit that are out in the factory building Shit all day, last thing they care about is stalkerbook, or email.. but a phone call they can take it on the fly....
anyway you gots your answer.
Post by: WCN_Bren on February 09, 2016, 09:34:21 PM
Pick up the ph and ring. :cheers:
I wish that was so easy... and if they said "hey the only way to contact us is to call" then i would wait until eventually I had a day off and hopefully I remember to call them. But they do have a "contact us" form that you fill out. I assume that's so they can reply to customer enquiries - not just to piss off prospective customers by ignoring them.. right?
Anyway, it's their business and they can do what they want. i just expected a high level of customer service for a high level product with a high level price. Must be nice to be able to afford to turn (ignore) business away.
Post by: Liege on February 09, 2016, 09:35:03 PM
Whilst I agree (unfortunately), I also think that the best form is the good old phone call to the supplier direct.
I despise talking on the phone, If I can't walk into your store or do business via electronic means, then I will not spend a cent with your company. I do not carry my phone with me, I will ignore calls from people, will not answer unless i know the number and rarely return calls even to my own family. If it's really important they will ring me 17 times. Or my wife.
Post by: WCN_Bren on February 09, 2016, 09:45:56 PM
... and many don't. \
And I suspect those that don't won't have a form on their webpage that says "Contact Us".
I'm not suggesting anyone HAS to do business that way... it's just not ideal to suggest / offer that service and not follow it up. Don't want to respond to customer online enquiries - easy, don't have a big-ass form "Contact Us".
Post by: WCN_Bren on February 09, 2016, 10:56:42 PM
Doesn't anybody remember how to use a phone anymore?that's the exact reason why I filled out THEIR enquiry form. I'm on the phone all day long and by the time I'm able to call them they are shut. it's a pretty simple email i sent them... "i'm interested in your 2016 X1, can you please tell me the ball weight?"
Post by: oldmate on February 09, 2016, 11:01:06 PM
Post by: WCN_Bren on February 09, 2016, 11:42:53 PM
Yep. Your gunna fit right in here :cheers:
What do you mean by that?
Post by: edz on February 10, 2016, 01:08:47 AM
Post by: oldmate on February 11, 2016, 05:30:57 AM
Post by: BaseCamp on February 11, 2016, 06:57:25 AM
I'm pretty flat out during the day so, like a lot of people these days, i rely on email communication. And why have a "contact us" or "enquiry" form on the web page if they don't want people to use it.I am choking on my weaties this morning laughing at the arguments from businesses who cant cope with emailed and social media enquiries from potential clients. ....
I own a couple of business and I see email, facebook or even texting as an integral part of the dialogue with customers.
This must have been what it may have been like 100 years ago when a few enterprises were complaining about F#$&@ clients calling them on that new fangled thing that Mr Graham Bell recently invented. ...
"Can't they just write me a letter and mail it off on the pony express -- that's always worked, thank you"
LOL
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Post by: WCN_Bren on February 11, 2016, 07:17:49 AM
I am choking on my weaties this morning laughing at the arguments from businesses who cant cope with emailed and social media enquiries from potential clients. ....Strange hey.
This must have been what it may have been like 100 years ago when a few enterprises were complaining about F#$&@ clients calling them on that new fangled thing that Mr Graham Bell recently invented. ...
"Can't they just write me a letter and mail it off on the pony express -- that's always worked, thank you"
LOL
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Post by: The punter on February 11, 2016, 07:18:00 AM
I am choking on my weaties this morning laughing at the arguments from businesses who cant cope with emailed and social media enquiries from potential clients. ....
This must have been what it may have been like 100 years ago when a few enterprises were complaining about F#$&@ clients calling them on that new fangled thing that Mr Graham Bell recently invented. ...
"Can't they just write me a letter and mail it off on the pony express -- that's always worked, thank you"
LOL
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Yup
Don't want the traffic? Don't have a presence, hell don't even have an email address on your website if you won't answer them, most of the big companies don't, you have to call a Dubai call centre.
But
If you do have an email address, or contact us form bloody well answer it, it's common courtesy.
Post by: callmejoe on February 11, 2016, 07:18:34 AM
YOU WORK TO LIVE...NOT LIVE TO WORK.
WORK REST AND PLAY.... or you'll regret it as before you know it. You to old to enjoy it.
Post by: hempo on February 11, 2016, 11:03:46 AM
http://www.patriotcampers.com.au/images/media/camper-trailers-spotlight.pdf (http://www.patriotcampers.com.au/images/media/camper-trailers-spotlight.pdf)
http://www.patriotcampers.com.au/images/media/Murphys_CTT.pdf (http://www.patriotcampers.com.au/images/media/Murphys_CTT.pdf)
Post by: Rumpig on February 11, 2016, 11:52:02 AM
I despise talking on the phone, If I can't walk into your store or do business via electronic means, then I will not spend a cent with your company. I do not carry my phone with me, I will ignore calls from people, will not answer unless i know the number and rarely return calls even to my own family. If it's really important they will ring me 17 times. Or my wife.i must be your polar opposite...no interest at all communicating via emails and I've never joined Facebook etc. I expect people to answer their phones and be able to speak to someone who knows all about their products they sell, and I expect to not wait forever on hold also...hence why a mower shop I rang on Sunday missed out on me spending $400 at it. After waiting over 15 minutes on hold I hung up, why bother being open on a Sunday if you don't staff the place to handle it's business, I'll buy that product in the future somewhere else now.
Post by: oldmate on February 11, 2016, 12:52:38 PM
If you have time to read and comment on forums, you have time to call.
That was what I was thinking.
And sometime the new way, email etc, doesn't always work, as in, I've had clients ring me saying ,"did you get that email I sent yesterday?" And I e sent quotes to clients who have then rang asking were there quote is?
Anyway, I contacted patriot for you and yes they are still open. I contacted via FB and webpage and got response on both. :cheers:
Post by: WCN_Bren on February 11, 2016, 02:04:42 PM
If you have time to read and comment on forums, you have time to call, or just google Patriot Campers Ball Weight. In 2 seconds you can get some articles. Not sure how old they are but surely weight hasn't changed much.
http://www.patriotcampers.com.au/images/media/camper-trailers-spotlight.pdf (http://www.patriotcampers.com.au/images/media/camper-trailers-spotlight.pdf)
http://www.patriotcampers.com.au/images/media/Murphys_CTT.pdf (http://www.patriotcampers.com.au/images/media/Murphys_CTT.pdf)
So you didnt get the new ball weight then? Maybe a quick email to find that out? The first three emails were very late at night...for some reason they never answered their phone... the nerve!
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Post by: WCN_Bren on February 11, 2016, 02:06:03 PM
And the ballweight was?
That was what I was thinking.
And sometime the new way, email etc, doesn't always work, as in, I've had clients ring me saying ,"did you get that email I sent yesterday?" And I e sent quotes to clients who have then rang asking were there quote is?
Anyway, I contacted patriot for you and yes they are still open. I contacted via FB and webpage and got response on both. :cheers:
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Post by: WCN_Bren on February 11, 2016, 02:35:43 PM
My post was about offering the service of electronic communication and not being attentive to it. My background is Law + IT (ip) and i just dont buy "nah we never got the email". Thats the thing people say when they never replied or they havent checked rheir email. Its the modern version of "your cheque is in the mail".
Im not angry they didn't follow it up but disappointed. 7 other camper places all responded to my emails over this last week within 5 hrs of me reaching out to them. 1 took 24 hrs.
I'm not saying my way is the only way and i am certainly NOT casting dispersions on anyone that prefers to call. Sorry if it came across like that - it was unintentional. Hoping a couple of you can accept it as my personal choice.
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Post by: Fathom on February 11, 2016, 02:53:53 PM
16 second phone call
Post by: oldmate on February 11, 2016, 03:27:00 PM
Like i said earlier...that's MY preference to do business...ALL forms of communication. I dont have a problem with others not using facebook or email. In fact, i appreciate the honesty of those that only put a phone number on their website. I just dont appreciate being on hold for more than 2 minutes if i am forced to call.
My post was about offering the service of electronic communication and not being attentive to it. My background is Law + IT (ip) and i just dont buy "nah we never got the email". Thats the thing people say when they never replied or they havent checked rheir email. Its the modern version of "your cheque is in the mail".
Im not angry they didn't follow it up but disappointed. 7 other camper places all responded to my emails over this last week within 5 hrs of me reaching out to them. 1 took 24 hrs.
I'm not saying my way is the only way and i am certainly NOT casting dispersions on anyone that prefers to call. Sorry if it came across like that - it was unintentional. Hoping a couple of you can accept it as my personal choice.
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What ever floats your boat ;D :cheers:
Post by: scrapsD40 on February 11, 2016, 03:54:22 PM
90kgneed to book a restaurant for the 18th March, could you call them for me please. Table of 8 for 6:30. Will pm number. Don't want everyone turning up
16 second phone call
Post by: Fathom on February 11, 2016, 03:56:54 PM
need to book a restaurant for the 18th March, could you call them for me please. Table of 8 for 6:30. Will pm number. Don't want everyone turning upSorry mate I have used my 16 seconds today.
Tomorrow ok?
Post by: scrapsD40 on February 11, 2016, 03:58:23 PM
Sorry mate I have used my 16 seconds today.yep, tomorrow good. Thnx
Tomorrow ok?
Post by: oldmate on February 11, 2016, 04:29:33 PM
90kg
16 second phone call
1/2 that is right.
100kg.
Took you a 16 sec call to get wrong info
Post by: Fathom on February 11, 2016, 04:42:09 PM
1/2 that is right.Or more likely.. I got 10% off your ball weight for ringing.
100kg.
Took you a 16 sec call to get wrong info
You had an 11% premium on the ball weight they quoted me for IT fees.
Or they make it up.
Post by: WCN_Bren on February 11, 2016, 04:46:00 PM
90kgThanks. Gr8 stuff. Appreciate that.
16 second phone call
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Post by: WCN_Bren on February 11, 2016, 04:47:02 PM
Or more likely.. I got 10% off your ball weight for ringing.That's funny
You had an 11% premium on the ball weight they quoted me for IT fees.
Or they make it up.
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Post by: WCN_Bren on February 11, 2016, 05:06:01 PM
100% agree. Evo said to say hello (met him today)... actually he said to say some other stuff too but i dont want to get banned just yet ;)
What ever floats your boat ;D :cheers:
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Post by: evolution on February 11, 2016, 05:11:14 PM
100% agree. Evo said to say hello (met him today)... actually he said to say some other stuff too but i dont want to get banned just yet ;)
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I did indeed. They're ok, just come across a little grumpy. ;D Its like poking a bear with a stick. You know you shouldn't but its very tempting >:D
Cheers
Nick
Post by: The punter on February 11, 2016, 05:34:50 PM
Don't want email? Don't put it on your web site, but good luck when the current crop of digital natives start buying campers .
Post by: Rumpig on February 11, 2016, 05:35:16 PM
need to book a restaurant for the 18th March, could you call them for me please. Table of 8 for 6:30. Will pm number. Don't want everyone turning upjust booked you a table at Millanos...great water views from most tables at the moment apparently
Post by: WCN_Bren on February 11, 2016, 05:38:44 PM
This thread is still funnyTrue. I saw Evolution on FB, gave him a poke and he responded within a short time. I went out and had a chat because i had a truck load of questions. He's a dead-set legend and knows his stuff.
Don't want email? Don't put it on your web site, but good luck when the current crop of digital natives start buying campers .
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Post by: oldmate on February 11, 2016, 05:51:53 PM
Or more likely.. I got 10% off your ball weight for ringing.
You had an 11% premium on the ball weight they quoted me for IT fees.
Or they make it up.
you in a club?
100% agree. Evo said to say hello (met him today)... actually he said to say some other stuff too but i dont want to get banned just yet ;)
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Hi Evo!!!,, Nah just say it mate, you wont get banned yet, im still here. ;D
and we like you already. dont know much about you but we like you. You dont paint by any chance?
I did indeed. They're ok, just come across a little grumpy. ;D Its like poking a bear with a stick. You know you shouldn't but its very tempting >:D
Cheers
Nick
Grumpy?? When the bloody hell have you ever seen me grumpy?? ;D
Post by: evolution on February 11, 2016, 06:13:17 PM
you in a club?
Hi Evo!!!,, Nah just say it mate, you wont get banned yet, im still here. ;D
and we like you already. dont know much about you but we like you. You dont paint by any chance?
Grumpy?? When the bloody hell have you ever seen me grumpy?? ;D
Well actually I can't say I have ;D but you can come across a little.... How do you say..... Eh grumpy fits.
Lol it's all part of the fun on here. It's ok though I still want to be your mate even if you are a little grumpy :cup:
Cheers
Nick
Post by: oldmate on February 11, 2016, 06:26:52 PM
Well actually I can't say I have ;D but you can come across a little.... How do you say..... Eh grumpy fits.
Lol it's all part of the fun on here. It's ok though I still want to be your mate even if you are a little grumpy :cup:
Cheers
Nick
:cup: :cup: now if you called me an a**hole i wouldnt off being so offended, actually im not offended
Post by: scrapsD40 on February 11, 2016, 06:46:13 PM
he's right, some days you can be a right grumpy old a***hole
:cup: :cup: now if you called me an a**hole i wouldnt off being so offended, actually im not offended
Post by: Fathom on February 11, 2016, 07:10:02 PM
he's right, some days you can be a right grumpy old a***holeSome days?
Post by: jetcrew on February 11, 2016, 07:13:40 PM
If i owned that business I would pretty quickly
1- remove the contact us as I cant service it
2- remove the contact us as it is now causing online conversation about weather my business is still trading in a sphere that has companies folding all the time...
either way its not good and another example of the double edged sword that is social media and online platforms .. good when its good but a massive liability when you dont service it.
to the OP i dont think your out of line expecting a reply on the platform you used ..if they do not want to answer emails then dont offer the platform and only have a phone number. then you may have called them.
just my 2cents
I,m off to answer today's email inquires ;D ;D
Jet :cheers:
Post by: discoteddy on February 11, 2016, 07:41:00 PM
Cheers,
Disco teddy.
Post by: oldmate on February 11, 2016, 08:15:02 PM
Post by: Shaun99 on February 11, 2016, 08:31:04 PM
http://www.patriotcampers.com.au/patriot-x1-off-road-camper-trailer/#spec-sheet (http://www.patriotcampers.com.au/patriot-x1-off-road-camper-trailer/#spec-sheet)
Perfect!
Post by: WCN_Bren on February 11, 2016, 09:30:15 PM
http://www.patriotcampers.com.au/patriot-x1-off-road-camper-trailer/#spec-sheet (http://www.patriotcampers.com.au/patriot-x1-off-road-camper-trailer/#spec-sheet)
Yeah, i just wanted them to confirm it's for 2016.
Thanks heaps though.
Post by: #jonesy on February 12, 2016, 06:21:02 AM
Ring small business on the phone. He is in the middle of something and has to stop to take the call. 16 seconds later he hangs up the phone and now has to restart all over what he was interrupted on.
I'd rather answer the email at a time that suits me during the day than be interrupted midway through something.
Post by: Rumpig on February 12, 2016, 06:46:17 AM
I can't see a problem using email etc considering the OP highlighted it was afterhours.not in the original post he didn't say that, no mention of after hours...but yes I do agree that if they provide the option, they should monitor it properly, even though I'm not interested in communicating that way myself.
Post by: oldmate on February 12, 2016, 06:51:24 AM
The way I read it, was the op was asking a question? "Are patriot still in Business?" But he didn't really want an answer for that. He was just having a rant about people not responding to emails or social media? Maybe he should of just posted it in the rant thread or the thread title of, " why don't business respond to emails or social media?"
That's where I got confused.
Anyway, he got his answers, and to clarify, I use all types of communication to conduct my business.
Post by: scrapsD40 on February 12, 2016, 08:44:32 AM
I guess I just read the thread wrong?you haven't responded to my pm?
The way I read it, was the op was asking a question? "Are patriot still in Business?" But he didn't really want an answer for that. He was just having a rant about people not responding to emails or social media? Maybe he should of just posted it in the rant thread or the thread title of, " why don't business respond to emails or social media?"
That's where I got confused.
Anyway, he got his answers, and to clarify, I use all types of communication to conduct my business.
Post by: oldmate on February 12, 2016, 09:16:54 AM
you haven't responded to my pm?By choice
Post by: scrapsD40 on February 12, 2016, 10:56:05 AM
By choice