MySwag.org The Off-road Camper Trailer Forum

General => General Discussion => Topic started by: nelso on November 23, 2013, 08:47:38 AM

Title: Outstanding customer service - Trackabout
Post by: nelso on November 23, 2013, 08:47:38 AM

Hi all

I had posted in a different section about how I had put a small tear in my Trackabout tent. Dave from Trackabout contacted me and said to drop the camper off and they would fix it for me - for free!!

Have a look at the pics below to see how good a job the guys did.

What is great about this is that I didn't even buy the camper from them, I have a second hand 2009 model built by previous owners so I suppose they are proud of the name and reputation the campers have and wanted to keep it that way.

Not only that, he also replaced the broken caps off the two 12V plugs at the rear of the trailer which I hadn't mentioned so kudos for that too.

So thanks Dave at Trackabout, great work, I am a very "happy camper" and even prouder Trackabout owner.

Before
(http://farm6.staticflickr.com/5541/10835549435_466f0f71e5_b.jpg)

After
(http://farm4.staticflickr.com/3692/10990893676_602f550649_b.jpg)

Title: Re: Outstanding customer service - Trackabout
Post by: rockman on November 23, 2013, 08:56:13 AM

you dont get that sort of level of service from many businesses anymore ... well done to trackabout  :cup:

Title: Re: Outstanding customer service - Trackabout
Post by: Swogjb on November 23, 2013, 09:12:39 AM

Ya have gotta be happy with that :cup:

Title: Re: Outstanding customer service - Trackabout
Post by: Swannie on November 23, 2013, 10:25:19 AM

Top service

Title: Re: Outstanding customer service - Trackabout
Post by: scarps on November 23, 2013, 11:29:39 AM

Ya gotta be happy with that. Well done team Trackabout. Rob, Kym, Dave and team

Title: Re: Outstanding customer service - Trackabout
Post by: edz on November 23, 2013, 12:14:36 PM

Well done Trackabout .... BEST  advertising any bussiness could ever do " word of mouth recomendation for exellent service " ..

Title: Re: Outstanding customer service - Trackabout
Post by: Barrabart on November 23, 2013, 07:31:43 PM

Yep , good stuff........... it's beause of this type of thing i have no issues what so ever of recommending Trackabout Campers to anyone looking for a camper...... actually i'm doing a bit of sales work on one of my workmates at the moment, reckon i've almost got him convinced on which brand to take a good hard look at!!............. :cup:

Title: Re: Outstanding customer service - Trackabout
Post by: Matto on November 25, 2013, 12:43:51 PM

Well done Dave and the rest of the Trackabout crew - that's fantastic customer service.

Cheer,s
Matto :)
Proud Trackabout owner #18,563

Title: Re: Outstanding customer service - Trackabout
Post by: gronk on November 25, 2013, 05:46:07 PM

Its a no brainer really !!!!

Trackabout do a $50 fix....get plenty of kudos....and if it leads to just one extra sale, then they are laughing !!

A pity some other companies don't see it the same way............look after your brand, stay in business, make more money !!!