As some of you know I recently took possession of my new Customline Adventure Walk-up Camper. The family loves it and can't wait to get away in it (less than a week now
). We bought our Customline from the NSW Agent, John CONNOR at Camper Craft in West Gosford. From the moment that I first walked into John's workshop I have received nothing but excellent customer service from him. His product knowledge is fantastic and it is obvious that he has been camping for a very long time. During the initial decision making process he put one of his display campers up and down for me on several occasions and then allowed me to do the same.
We then met him about 2 months later at a trade show and he remembered us and made us feel very welcome and once again showed us through the models that he had on display at the show.
Then when it came time to actually order, he made some suggestions to us in relation to optional upgrades etc advising what may work better with different options (I think he may have even done himself out of a sale or two of a couple of optional extras).
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Now most people would read this and say "So what, sales people will do anything for a sale and will be your best friend right up until they get your money". I don't disagree with a statement like this and have seen it plenty of times in the past and will see it again I suppose. I always judge a business by the customer service levels they provide once they have your money.
Now John's Customer Service is exceptional as far as I'm concerned. He kept me informed all the way through the build process, he continued to answer my questions even after I had paid a deposit and he stayed in contact both by phone and email.
On delivery day John spent hours with me going over the entire camper, enduring me putting it up and down a couple of times and asking a hell of a lot more questions. Now John through his business Camper Craft not only sell Customline Camper Trailers, he services and fits out other brands of camper trailers, caravans and motorhomes. He spends a fair bit of time fitting up 12 volt electrical systems. Knowing this I picked his brain on 12 volt systems to get a better understanding of what I was about to do with my new trailer. John knew I was going to be having a go at this myself and there was nothing in it for him but he still offered advice based on his years of experience.
I have been busy since taking possession of our new trailer, putting it up and down several times and seasoning the canvass etc. whilst doing this I noticed a couple of small issues that required to be fixed under warranty. A phone call to John, "No problems Mick, bring it down when it suits you and we'll fix it for ya" was his reply. There were no questions about how or what may have happened to cause a repair to occur.
Anyway I took my trailer back to John yesterday, he spent a couple of hours fixing a couple of issues I had (I think I may have even been the cause of one of the repairs). He even provided morning tea for the both of us and was very apologetic for me having to bring the trailer back.
Some people may say, so what? you're rambling on about nothing special. That may be the case to some people, but as far as I'm concerned in todays world where turnover is more important than repeat customers, manufacturing is being moved off shore and small businesses are closing down hand over fist, I thought I would take the time to highlight on here the excellent service (as far as I'm concerned) from a small business in my neck of the woods, especially when more often than not we hear about the horror stories and poor customer service.
I've had excellent service from Ian and Rod and the boys and girls at Customline Campers and their NSW Agent John Conner at Camper Craft in West Gosford has been no different and has continued that excellent service.
:cheers:I just wanted to say Thank you guys.
