Sorry you've had this happen.
What I don't get about insurance, is new customers get a better deal than long term ones.
Hmm,
I've been an NRMA member for over 41 years.
09, we had our house insurance with them, after the floods that hit hard on the east coast our policy cost went through the roof.
We are well up on a high point in town, but they(NRMA) Used Google earth(I was told this from the customer service person whom I was dealing with) to determine that we were in flood, because the "grass was dead" around our house.
That did us, changed insurance mobs, a third the price.
We have been with Shannon's for years, our vehicles, camper and now house.
BTW, it pi5535 me no end that Open Road promotes over seas trios, like WTF.
They are an Australian motoring group & the entice their members to travel over seas.
Sorry, just my two Bob's worth.

You don't use magic to disappear, ya use a 4x4 & Swag.