Author Topic: Another Good Customer Service Spruike - Couplertech  (Read 1281 times)

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Offline Steffo1

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Another Good Customer Service Spruike - Couplertech
« on: June 17, 2014, 05:03:55 PM »
This has nothing to do with the pros & cons of the product but with after market service.
I noticed last Saturday that, instead of a slow pulsing green light on the unit, mine was going at it like a teenage school boy. I phoned the head office & within 5 minutes of talking to a bloke called Simon I received, by email, a "Return Authorisation" form.
I posted the unit off at 2:30 pm yesterday & received a phone call today advising a new replacement was on it's way.
All this without a receipt or any proof of purchase as I got it at a Camping/Tackle/Tinnie show in 2011 & am not good at paperwork!
A nice change to deal with a decent mob! :cheers:
Steve
« Last Edit: June 17, 2014, 05:24:49 PM by Steffo1 »
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Offline Fathom

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Re: Another Good Customer Service Spruike - Couplertech
« Reply #1 on: June 17, 2014, 05:26:52 PM »
I have had almost the same experience.
Great customer service. Great back up for their products.
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Offline oldmate

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Re: Another Good Customer Service Spruike - Couplertech
« Reply #2 on: June 17, 2014, 05:52:12 PM »
I have had almost the same experience.
Great customer service. Great back up for their products.

except for the rust in the back of your car  ;D ;D :angel:
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