Youi insurance scam?

[banksy69]

Ever phoned or  contacted Youi insurance then watch this.

http://www.brisbanetimes.com.au/video/video-business/video-businessday/youi-may-be-charging-your-credit-card-20160826-4juc4.html

[Patr80l]

Maybe they should change their slogan from "We get you." to "Gotcha!"

[Paddler Ed]

Wife got insurance through them for the motorbike, and we have ended up moving the contents over as well. They tried to quit e for the car but couldn't understand that they were more expensive than Shannon's even though their quote was less... Shannon's were $100odd cheaper for greenslip, but you could only get that if you were insured with them. Also tried to tell me that the recovery was a better deal than the NRMA, but they only did 50kms and that in some places around here that wasn't enough.

[muzza01]

Must be concerning to people insured with Youi especially when quote

The whistleblowers also say customers are having claims rejected due to a cult-like corporate culture that drives staff to falsify insurance documents to make sales. Youi's customers are left paying for policies that don't actually cover them.

[Bird]

so this should be the end of the company....


Who would be stupid enough to use them after reading all this
http://www.smh.com.au/business/banking-and-finance/does-youi-owe-you-insurer-accused-of-billing-without-consent-20160818-gqvrmi.html

[Fizzie]

Well, yes, we do have them for H&C , & haven't had any problems, possibly because we haven't had to make a claim 

Guess we'll be doing some checking around towards renewal time.

One thing that got me out of that article though - "I was having money taken out of my account from September last year till last month now without my knowledge" - Sorry, but don't you check your bank statements? Absolutely no sympathy there! 

[Bird]

Well, yes, we do have them for H&C , & haven't had any problems, possibly because we haven't had to make a claim 

Guess we'll be doing some checking around towards renewal time.

One thing that got me out of that article though - "I was having money taken out of my account from September last year till last month now without my knowledge" - Sorry, but don't you check your bank statements? Absolutely no sympathy there! 

Many people don't. The elderly are one such common victim in this sort of Shit..

I'd have cancelled my Shit yesterday once I heard about their scam...
People should be going to jail for this Shit. But our laws will just tell them don't be norty and don't do it again

http://www.theage.com.au/business/banking-and-finance/calls-for-senate-inquiry-after-youi-accused-of-fraud-and-theft-20160828-gr33jj.html

[glenm64]

But you steal from them and you will get longer inside than a murderer


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[Bird]

But you steal from them and you will get longer inside than a murderer

bingo

[tryagain]

After battling through an hr of questions on a couple of occasions being told repeatedly that I were going to get their best deal possible due to driver history etc they came out quite a bit more expensive, I always do a bit of a shop around so put their success down to alluring people who had had their premiums ramped up over time with the one insurer deciding to compare with Youi. Their advertising was geared towards this, people would then receive a better deal, but probably not the best available. Look's like there is also a far dodgier reason also at play.

[terravista]

My daughter had a car policy with them, sold the car called up and cancelled the policy.
Eight months later she received a renewal notice with a marked increase in premiums.
After a few calls all she ended up with was a "prove you cancelled it" and we will refund the 8 months of payments deducted from the account.
Bloody hard to prove a phone call, especially when they have an automatic spiel on each call saying they are recording the conversation, but have no record of any calls.
Thieving bastards.

[Bird]

Bloody hard to prove a phone call, especially when they have an automatic spiel on each call saying they are recording the conversation, but have no record of any calls.
Thieving bastards.

From what I've been told, for future reference you can ask them to email you a copy of that phone call if its recorded.

I don't think anyone would be insured with them if this got the media exposure it deserved... You'd be ****in nuts.

Heres some more.
http://www.theage.com.au/business/banking-and-finance/youi-customers-share-their-worst-horror-stories-20160829-gr3ip1.html

[terravista]

From what I've been told, for future reference you can ask them to email you a copy of that phone call if its recorded.

Tried that, but was told they only keep the recordings for a few weeks than they are overwritten.
Just a bunch of lies from the sharp little pointy things on rose bushes...... what are they called? Oh yeah, pricks.

[hempo]

Why would you provide credit card details when obtaining a quote?  That is what confuses me.

[Ben.Archer]

I had a policy with them once and they automatically renewed and billed me for the renewal without my permission.  As I always ring around to check the market every year I was livid.  When I rang up to complain and accused them of theft as they had without my permission taken the money from the same credit card that I used for the initial contract they described me as unusual and silly in that it was far easier than ringing around to get more quotes.  They kept on telling me that it was standard practice to "steal" money by automatically renewing policies hoping that no-one would notice....

Would never ever touch them again.

[Nomad]

I recently renewed with AAMI.
I move my policies every year or so. I go with whatever the cheapest quote is from any of the majors.
When my renewal came up with AAMI it was $200 dearer than the year before....no real shock there. So I did an online quote and got close to my original price.

In the mean time AAMI had debited my bank account for the renewal and I had taken the quote for the renewal as well....so double paid.
Rang AAMI to arrange a refund and explain the situation and got told that I shouldn't have applied online as I lose my customer loyalty something arather. Told said fwit that I am not loyal and if I got a cheaper quote elsewhere I was gone.

The only reason these idiots get away with anything is because most people, I think, don't check their previous policy.
They operate on getting new customers and couldn't give a rats about their existing ones, or they care so much that they put your price up. So much for loyalty.......f^ck them all.

[glenm64]

I was with AAMI and just swapped to club4x4
Each hear the premium goes up and value goes down.
I was able to get the Dmax AND accessories insured for what theyre worth, plus all the extra benefits for another $100.
I'll just wait and see how much club will cost next year.
Bonus, got a new windscreen out of AAMI just before changing. That put bit of a smile on my face.

Cheers Glen

[NerdyAUS]

I rang them up today, not realising the current issues people are having.

I was quoted $727.22 to insure my CT for a year.
$11,000 for the CT
$1000 for the annex
$1000 for contents

Bit rich.

[pommiedic]

After reading this, I checked my paperwork, which is all correct.                             

As of yesterday I have a claim in, due to a truck going down the entire drivers side whilst the car was parked; no details left so I'm having to pay the excess. Car is being assessed on Monday. Happy with the process so far. 

Insurance companies can only really be judged at claim time........

[Bigfish]

YOUI---WE SCREW YOU!

[Rumpig]

Insurance companies can only really be judged at claim time........

if an insurance company is debiting money from people's accounts when all they try and do is get a quote from them, as is the claim with YOUI...I'm happy to judge them on that act.

[McGirr]

We were with youi until December 2015 when I cancelled our policy as they do not cover the NT. It was like pulling teeth to cancel the policy for the cruiser and even though they told me they dont cover the NT they still tried to get me to stay. I have never had a claim with them but they dropped the price on the cover even when I advised them we could be living in the NT but were very pushy to stay with them.

Apart from that never had an issue and were never charged any extra.

Mark

[Bird]

if an insurance company is debiting money from people's accounts when all they try and do is get a quote from them, as is the claim with YOUI...I'm happy to judge them on that act.

x every grain of sand on earth

[prado2004]

I have a mate who had their car insured with Youi as they were cheaper because she gets the train to work (just like the ads). anyway she decided to drive to work one day for whatever reason. someone ran into her. To cut a long story short her claim was declined due to her driving to work and telling them originally her car is only used on weekends.....

I am glad I am not with them.