Post by: BigDog816 on October 15, 2017, 04:55:55 PM
At the moment I'll probably going to go with Optus or Spintel based on what I've found to date.
If I stay with Optus I'll be paying a bit more and getting fetch and some other stuff I don't really need (but will keep the discount on the mobiles) or going to spintel I'll be able to go the top speed tier for the same money, but lose the discounts.
From what I've read (Canstar, Choice)t they say you can save by going with the cheaper suppliers but you sacrifice customer service. My thoughts on that are.
1. Optus' customer service is crap anyway.
2. I've heard Optus have skimped on bandwidth and struggles during peak times.
3. Even if I only get half of the 100mbs promised it'll be double the 25 promised by Optus, for the same spend
Any thoughts, comments, advice appreciated.
We're in Brisbane metro and will be on a HFC connection.
Post by: gronk on October 15, 2017, 05:25:59 PM
I was previously on a Telstra deal on adsl for $55/mth and I got approx 16Mbs.
Notice NO difference to the way my internet works, so a painless ( if unnecessary ) transition..
So, for me, if possible, I could've stayed with the old copper and it would've made no difference !!
So, that's progress.......( or is it ?? )
Post by: envee on October 15, 2017, 05:46:30 PM
Have been very good to deal with when we have needed to, their call centre is Aussie based. When we first signed up they were using Optus as the primary provider which caused a few issues but have since upgraded and become a primary provider and no real issues since. Very happy with them.
Post by: Bird on October 15, 2017, 06:02:59 PM
http://www.myswag.org/index.php?topic=39940.0 (http://www.myswag.org/index.php?topic=39940.0)
Post by: DrewXT on October 15, 2017, 09:29:22 PM
About to move our 3 mobile accounts to Aldi, due to Telstra's unethical billing practices
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Post by: Kangaron on October 15, 2017, 09:37:33 PM
2. I've heard Optus have skimped on bandwidth and struggles during peak times.
Seems to work for me.
Test just now, Sunday evening.
Post by: Bird on October 16, 2017, 07:51:11 AM
Quote from: Kangaron
Seems to work for me.You must be the only connection within 500klms of your exchange and have fiber to the PC.
Test just now, Sunday evening.
Post by: GBC on October 16, 2017, 07:54:40 AM
Post by: Paddler Ed on October 16, 2017, 09:20:51 AM
Post by: Hairs on October 16, 2017, 10:03:53 AM
$60 wireless unlimited.
Been with them since2004.
Post by: BigDog816 on October 16, 2017, 01:05:11 PM
I did read through the other NBN threads but they were more about how Sh!t the concept, implementation, changeover has been. Some will post about how painful it has been but not mentioned who they are with.
Post by: paceman on October 16, 2017, 02:24:27 PM
have been very happy so far... very stable connection and no issues to speak of.
Post by: nab on October 16, 2017, 05:34:02 PM
Painless, quick and easy.
Post by: BigDog816 on October 19, 2017, 11:30:45 AM
Exetel and Aussie were ok, just were charging the same price as everyone else.
Spintel were the best by far at answering questions, asked what we wanted (basically not to have to pay more to end up with less than what we have on Optus Cable) and how much we were trying to spend and then the girl worked with that and we have.
Also if she didn't know she didn't BS she said she'd have to ask someone else. Probably the best bit was at one point my Phone dropped out (common occurrence where I work), she called me back - foreign concept for Optus, a phone company, to call someone.
Ended up with 50/20, 500GB for $70. Now it's up to NBN.
Optus were useless - Existing Customer, please hold for for 15mins until someone from Migration is available, Sorry I can only help you if you are a new customer. Then having her tell me that HFC means NBN will need to install a Fibre into my house.
I just don't understand their attitude. If I had a business where as of next month (in my area), some of my customers who presently can only get the service they have through me, will be able to get it and better from other people, I would give them a call and see if I could lock them in to staying with me for another year or so (my sales department would have their ring hanging out making sure they keep as many of those customers as possible, not to mention getting the new ones). Not send them a letter saying "you need to take action by XX November when we will disconnect your service".
This last bit should have probably been in the daily rant thread.
Post by: Bird on October 19, 2017, 11:56:33 AM
http://www.technologydecisions.com.au/content/networking/news/nbn-complaints-surge-159-in-fy17-1135592454 (http://www.technologydecisions.com.au/content/networking/news/nbn-complaints-surge-159-in-fy17-1135592454)
http://www.abc.net.au/news/2017-10-18/nbn-complaints-to-tio-surge-in-last-financial-year/9058336 (http://www.abc.net.au/news/2017-10-18/nbn-complaints-to-tio-surge-in-last-financial-year/9058336)
Post by: InnerCityBoy on October 23, 2017, 10:05:34 AM
Levies, non-compete arrangements, protected markets ... you'd think it was the 1950s.
http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html (http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html)
Post by: noel_w on October 23, 2017, 02:51:45 PM
Post by: Bird on October 23, 2017, 03:12:04 PM
Today the CEO of nbn, Bill Morrow, has called for levies to be charged on MOBILE broadband services because he doesn't want them competing with the nbn. The nbn is losing money on every connection (making $43 p mth vs. $52 p mth needed to cover costs) so he wants to stop Telstra, Optus (etc) offering mobile broadband plans that might encourage people to use them instead of the nbn ... otherwise "we've got a problem" (his words).
Levies, non-compete arrangements, protected markets ... you'd think it was the 1950s.
http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html (http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html)
"exclusive interview ahead of a Four Corners report on Monday that it fears will suggest "the whole thing is a mess"."
They need a 4 corners report to state the ****in obvious ??? ???
Post by: WilSurf on October 23, 2017, 06:12:29 PM
They are a business, if they loose money, they are doing something wrong.
Post by: alnjan on October 23, 2017, 07:15:34 PM
Today the CEO of nbn, Bill Morrow, has called for levies to be charged on MOBILE broadband services because he doesn't want them competing with the nbn. The nbn is losing money on every connection (making $43 p mth vs. $52 p mth needed to cover costs) so he wants to stop Telstra, Optus (etc) offering mobile broadband plans that might encourage people to use them instead of the nbn ... otherwise "we've got a problem" (his words).
Levies, non-compete arrangements, protected markets ... you'd think it was the 1950s.
http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html (http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html)
Considering Gillard/Rudd paid Telstra billions for it to hold off what it had already planned to deliver. This was right at the very start of the whole NBN clusterf@#k
Post by: Hairs on October 23, 2017, 07:46:53 PM
Such short memories.
Considering Gillard/Rudd paid Telstra billions for it to hold off what it had already planned to deliver. This was right at the very start of the whole NBN clusterf@#k
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Post by: prodigyrf on October 23, 2017, 09:52:23 PM
Watched the 4 Corners episode and it wasn't anything new. Basically everyone wants unlimited downloads at Gigabit speeds like magical Dunedin but can't afford to pay the cost it so 83% of subscribers opt for 25/5 plans or less. NZ fits into Australia 28.6 times and nobody promised 93% of Kiwis they'd get superfast broadband. Like the missus GF at Marino still waiting for connection after 4 visits, it's pretty obvious NBNCo are racing on with straightforward installs and leaving any prickly ones or their stuff ups for a later date in order to get the revenue in.
As Bill Morrow points out they'll need another tenner a month incl GST out of consumers just to break even on current rollout costs and we now have the figures to show how hopelessly the vision splendid was costed in the first place. Conroy was banking on an average of $1500/premise for full fibre when the 14 finalist tenderers rolled their eyes and shook their heads trying to be polite-
https://www.itnews.com.au/news/nbn-co-puts-initial-fttc-cost-at-2800-per-premises-453855 (https://www.itnews.com.au/news/nbn-co-puts-initial-fttc-cost-at-2800-per-premises-453855)
and you can see now how even full fibre is $1500 a premise dearer than FTTC, let alone FTTN and HFC and what's more that fibre cost is only greenfields installs-
https://www.msn.com/en-au/money/company-news/nbn-co-activates-new-connection-technology/ar-AAtRCMi (https://www.msn.com/en-au/money/company-news/nbn-co-activates-new-connection-technology/ar-AAtRCMi)
Not sure who I'll go with but it won't be the unlimited download mobs as you're on a hiding to nothing getting congestion with all the couch potatoes and gamers, etc.
Post by: geopaj on October 24, 2017, 06:38:54 AM
Basically everyone wants unlimited downloads at Gigabit speeds like magical Dunedin but can't afford to pay the cost it so 83% of subscribers opt for 25/5 plans or less.
This is often not the customer’s fault - I want (and am willing to pay for) faster speeds but only have fibre to the node. I had AussieBB check my theoretical maximum speed. At my address it is only just higher than 25 and therefore AussieBB suggested it would be a waste of money to pay for a faster plan!
Post by: BigDog816 on October 24, 2017, 09:10:02 AM
Today the CEO of nbn, Bill Morrow, has called for levies to be charged on MOBILE broadband services because he doesn't want them competing with the nbn. The nbn is losing money on every connection (making $43 p mth vs. $52 p mth needed to cover costs) so he wants to stop Telstra, Optus (etc) offering mobile broadband plans that might encourage people to use them instead of the nbn ... otherwise "we've got a problem" (his words).
Levies, non-compete arrangements, protected markets ... you'd think it was the 1950s.
http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html (http://www.smh.com.au/federal-politics/political-news/slug-mobile-internet-connections-or-pay-us-more-nbn-chief-bill-morrow-warns-20171022-gz5p87.html)
I'm sure at the start of this mess the question was asked why are we installing cables, why not go wireless and spend the money on the hardware. And I'm certain the comment was that Wireless won't be able to compete with Fibre. I guess that's when we were actually getting Fibre.
Post by: paceman on October 24, 2017, 09:13:08 AM
I'm sure at the start of this mess the question was asked why are we installing cables, why not go wireless and spend the money on the hardware. And I'm certain the comment was that Wireless won't be able to compete with Fibre. I guess that's when we were actually getting Fibre.
and they were right.
wireless technology cannot compete with fibre, as currently constituted.
a full fibre rollout was the answer, but we don't have that.
Post by: WilSurf on October 24, 2017, 10:59:32 AM
Telstra: 100 Gb including telephone line, still have to pay for each call: $73
SpinTel: 500 Gb excluding telephone, 100/40: $74.95
Post by: Bird on October 24, 2017, 11:11:46 AM
I have checked SpinTel as suggested on here and I am surprised that for a faster internet and more data they are the same price as what I have now with Telstra.its rarely surprising to find others better value than Telstra.. but Telstra are sometimes more reliable.. all have Shitty overseas support now :(
Telstra: 100 Gb including telephone line, still have to pay for each call: $73
SpinTel: 500 Gb excluding telephone, 100/40: $74.95
Post by: DrewXT on October 24, 2017, 12:03:17 PM
e.g. Aussie have a 52gbps link, whereas Telstra has a shedload more. That being said, Telstra also have a hell of a lot more customers
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Post by: Bookleaf on October 24, 2017, 02:43:55 PM
Haven't got one yet but the Glenelg area is due to go live with the overhead Telstra HFC cable in a fortnight which is 12 months ahead of our long term schedule so using the existing infrastructure has it's plusses.
Ever thought of going wireless??
If you can see Marion shopping center tower you could go with Uniti. They may have towers near you as well.
Nuskope also provide wireless.
These are the only 2 realistic players in Adelaide.
And they do not use NBN for backhaul. They source their own and keep close watch on their capacity and upgrade very regularly.
I am going to go with Uniti later this year as NBN is still at least 12 months away. My copper speeds are around 2Mb and varies with the seasons. Copper problems are in the last 800 mtres, so no hope of good speeds once NBN does come.
For me, both Wireless providers can provide a faster and cheaper service than I am currently paying via my copper ISP and can do it now. And I suspect are cheaper than most NBN RSPs.
Post by: Fizzie on October 25, 2017, 04:25:01 PM
all have Shitty overseas support now :(
As far as I'm aware, Aussie Broadband is entirely based in Oz - customer service, support, the whole box & dice ??? :D
Post by: paceman on October 25, 2017, 04:31:26 PM
As far as I'm aware, Aussie Broadband is entirely based in Oz - customer service, support, the whole box & dice ??? :D
sure do...
https://www.aussiebroadband.com.au/about/ (https://www.aussiebroadband.com.au/about/)
they are my choice if i decide to move...
Post by: Fizzie on October 25, 2017, 05:01:38 PM
they are my choiceat the end of the contract that I didn't know Telstra had extended on me :'( >:(ifwhen idecide tomove...
Post by: InnerCityBoy on October 25, 2017, 06:35:18 PM
My point is ... wish I was smart enough to do it myself :P
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Post by: WilSurf on October 26, 2017, 10:51:21 AM
Will everything be installed by the NBN Co and your provider will give you a new router?
Post by: paceman on October 26, 2017, 11:03:39 AM
For those who have NBN already, how does it work?
Will everything be installed by the NBN Co and your provider will give you a new router?
it depends on which NBN you get...
quick summary:
fibre to the premise (FTTP) is where your copper is completely replaced by fibre, all the way to your house. an NBN technician will install a box in your house, which you then can plug a router (no modem required (as the box on the wall does that part), but a standalone router is still required. not many new FTTP connections being made now. if you don't have a FTTP connection by now, you probably aren't getting one.
fibre to the node (FTTN) is the now common NBN connection, where fibre gets run to a node near your house (up to about 1km away), and then the existing copper takes over. no box installed in your house. you need a FTTN-compatible (VDSL2) modem or modem/router combo to connect to the internet.
fixed wireless is for more rural areas and, like FTTP, requires a box to be installed in your house.
once your connection type (FTTP, FTTN or fixed wireless) has been sorted, your ISP can then provide a suitable modem, router or combo (depending on your connection type) for your connection. based on my experience, it's best to just go with whatever modem (if you are FTTN or fixed wireless) the ISP provides. just easier that way and they can provide support if necessary.
when it comes to phones, with FTTN, you can plug an existing phone handset into the modem provided by your ISP (normally). with FTTP, you need to setup a VOIP system with new handsets.
as a practical example, i am on a FTTN connection with iiNet. they have provided me with a modem/router and i also run a VOIP setup for my home phones (my choice as i prefer the VOIP flexibility).
the NBN website has some fairly good information about getting connected:
https://www.nbnco.com.au/connect-home.html (https://www.nbnco.com.au/connect-home.html)
they also have an FAQ, which is not bad:
https://www.nbnco.com.au/support/ (https://www.nbnco.com.au/support/)
Post by: jwb on October 26, 2017, 01:37:56 PM
Very informative info
Cheers
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Post by: WilSurf on October 26, 2017, 02:11:16 PM
According to the NBN website I will have HFC: Hybrid Fibre Coaxial.
What is the difference?
Post by: paceman on October 26, 2017, 02:14:28 PM
Thanks.
According to the NBN website I will have HFC: Hybrid Fibre Coaxial.
What is the difference?
that's piggy-backing off paytv companies cables... only more common in bigger cities (mostly capital)
concepts are still largely the same, though...
info here:
https://www.nbnco.com.au/blog/the-nbn-project/hfc-everything-you-need-to-know.html (https://www.nbnco.com.au/blog/the-nbn-project/hfc-everything-you-need-to-know.html)
Post by: DrewXT on October 26, 2017, 10:06:19 PM
Thanks.HFC is FTTN, with the domestic demarcation point running on the cable service.
According to the NBN website I will have HFC: Hybrid Fibre Coaxial.
What is the difference?
Same as the VDSL, but different media for the data transmission. In theory it can transmit and receive data at a higher rate. The infrastructure was put in by Telstra and Optus, with the Telstra cable being largely the preferred cable over Optus, as it's been better maintained
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Post by: Fizzie on October 27, 2017, 08:48:06 AM
I think the standard HFC plan is 25/5 - 25 Mbps download speed & 5 up. Mine was installed Tuesday this week 8), & since then it's been sitting on low-20's down & high 4's up, so pretty happy there.
NBN aren't using the Optus pay-TV network though, as it's been found to be in an utterly woeful state, apparently due to not being maintained :'(
Post by: DrewXT on October 27, 2017, 12:49:25 PM
HFC is similar'ish to the FTTP set-up that Paceman described, in that NBN will install a new "modem" (that has to stay in the house when/if you sell/move). That's then connected to a router that your ISP will provide. PC is plugged into the router or they will also run on WiFi. House phone is also plugged into the router.
The rollout consistency is awesome then... My parents have a new hfc connected modem that goes with them, but no "NBN box" like you'd have in an FTTP installation. I was there when the house was migrated to NBN.
What a debacle it is... I pity any poor bastard who has to try remotely diagnose and troubleshoot any of this rollout
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Post by: prodigyrf on October 28, 2017, 01:01:14 AM
NBN aren't using the Optus pay-TV network though, as it's been found to be in an utterly woeful state, apparently due to not being maintained :'(Telstra and to a lesser extent Optus competitively rolled out HFC cable to around 2.5mill premises in the most lucrative/populous SE corner of the country and couldn't get an earn on their investment, so what chance the NBN back of the beer coaster plan? That's why NBNCo are dodging the hard installs and racing ahead with the regular ones in order to minimise the red ink. Just keep your fingers crossed you're with the vast majority of regular installs.
Post by: Craig Tomkinson on October 28, 2017, 06:24:19 AM
Post by: WilSurf on March 10, 2020, 06:58:49 PM
WA is way behind as usual. :-)
Anyway, is there any one using Tangerine?
Post by: rossm on March 10, 2020, 07:43:18 PM
An old topic, but now are "ready" for NBN.
WA is way behind as usual. :-)
Anyway, is there any one using Tangerine?
I live in Perth, been with iinet for 15 years. Been very few issues and when there has been their customer service has been pretty good.
Advice I give is move on it early, don't wait till last few weeks to sort out a provider.
But having said that, good luck.
Post by: lloydus67 on March 10, 2020, 09:58:56 PM
However I am with TPG, I have hfc nbn and at peak times get 94mb/s dl and 30mb/s up
I can hit 98-99 off peak. I’m pretty happy as I was getting 1.5-2mb/s with my Adsl2
I’m paying $80 per month I believe
(https://uploads.tapatalk-cdn.com/20200310/b9e381a17e08c3ba39dee35634665516.jpg)
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Post by: Fizzie on March 11, 2020, 07:47:07 AM
We're only on 25/5 (which is enough for us as we don't stream movies ;D), but of that we usually see ~23/high 4's
Post by: WilSurf on March 11, 2020, 11:34:40 AM
At the moment we are with Telstra but can't say it is fast.
We pay $73 a month and I will like to stay below that figure.
First I thought Superloop, but there are some very horrible reviews.
As we just moved the Amazon Prime, NBN 50 is what we need with at least 200Gb.
Post by: Bird on March 11, 2020, 11:47:35 AM
Quote from: WilSurf
First I thought Superloop, but there are some very horrible reviews.we use them at work... run.. run far far away... support is fairly average too
Post by: WilSurf on March 11, 2020, 12:56:23 PM
Post by: Ger08 on March 13, 2020, 01:27:50 AM
Post by: D4D on March 13, 2020, 05:25:40 AM
Post by: Fizzie on March 13, 2020, 07:10:14 AM
Sounds interesting but I'm just not sure we need it ???
Post by: WilSurf on March 13, 2020, 12:26:19 PM
If you don't like it, you go to another provider.
That's what I have to do with my mobile.
I went from Virgin to Belong and now I have to change to someone else after 3 months as Belong stops to provide phone calls to the Netherlands where my family lives.
Post by: Bird on March 13, 2020, 02:48:26 PM
I think the good thing nowadays is that most plans are on a month-to-month basis.Be good if that aldi deal came up again
If you don't like it, you go to another provider.
That's what I have to do with my mobile.
I went from Virgin to Belong and now I have to change to someone else after 3 months as Belong stops to provide phone calls to the Netherlands where my family lives.
Post by: WilSurf on March 13, 2020, 03:50:26 PM
Be good if that aldi deal came up again
I was thinking of going with Aldi as their plan has credit for the Netherlands.
What deal did they have? $25/30 days for 18Gb and 100 minutes to the Netherlands is not too bad.
Post by: lloydus67 on March 13, 2020, 09:36:43 PM
(https://uploads.tapatalk-cdn.com/20200313/08ce150b5ef60982dd93d740d9414661.jpg)
I’m on the $35 plans and love the international time as well as the data rollover
Other plans are $15
(https://uploads.tapatalk-cdn.com/20200313/4bc364623a86c5989e1a1eafb91deb9d.jpg)
$25
(https://uploads.tapatalk-cdn.com/20200313/15ac971cb2eb1a54a760a21e822830b9.jpg)
And $45
(https://uploads.tapatalk-cdn.com/20200313/4ff2b400997fcb9c5897ec657ec490c0.jpg)
I found the $45 plan had to much data, so I changed when I had 380 gig of data rolling over to the next month
It’s the Telstra network
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Post by: Fizzie on March 14, 2020, 09:21:48 AM
It’s the Telstra network
I believe Aldi only run on the restricted Telstra network, same as Belong, not the full network ???
I believe Boost are the only reseller that offers the full network ???
Of course, if you're only in the city, that probably won't make much / any difference, it's only if you're travelling that it may cause issues.
Post by: filcar on March 14, 2020, 11:09:09 AM
I believe Aldi only run on the restricted Telstra network, same as Belong, not the full network ???
Be aware that the Belong network doesn't work with some handsets. I have a chinese phone that worked flawlessly with Telstra until i cracked it with the ridiculous Telstra pricing so switched to a cheaper Belong plan (liked the data rollover feature). I had data for internet and sms worked fine but could not make or receive calls. Belong support is absolutely hopeless.
Swapped top a cheap provider that uses Optus and all is good again
Post by: WilSurf on March 16, 2020, 11:37:54 AM
I believe Aldi only run on the restricted Telstra network, same as Belong, not the full network ???
When I switched from Virgin to Belong, the signal was way better in the city.
Post by: achjimmy on March 21, 2020, 08:23:05 PM
Post by: achjimmy on March 21, 2020, 08:25:20 PM