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« Last post by wakychapmans on January 13, 2025, 08:51:45 AM »
some of you may be aware of the great garage flooding at our place in the Blue Mountains in 2023. And how despite being told (in a recorded transcript over the phone) by contents insurer NRMA that we were covered... we in fact... were not. They only told us this months after the event after they had taken all the damaged stuff in our garage to the tip.
(and some of it... could have been quite salvageable, especially if we'd got in and cleaned it/dried it out... in the hours and days following the flooding. But we were advised by NRMA to not touch it as they would handle everything).
Anyway... that was an old story that required me taking them to AFCA to get a heavily negotiated down resolution. (we ended up with a "settlement" of $12,500 against the original (approved) claim of $38,900..
On to last night...
(this all happened at around 9.30pm Melbourne time)
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So... this evenings fun... Kyria is at Melbourne airport and just boarded a red-eye flight to Darwin… and she’s left the keys for our 105 Landcruiser at her dad’s place in Gembrook. (discovered far too late to get them) So now she’s going to land in Darwin, this evening, with no key for the cruiser.
So I naturally call The NRMA for some H.E.L.P as their ads boast... to check if the absolute top level roadside assistance (that I have held with them for almost 40 years) will cover key replacement.
Yes it will... normally... but not *this* time because *I have a spare key*. (they'd do it if all keys were damaged or 100% "lost")
Pointing out to them that I'm in Yarralin and a 16 hour round trip away from Darwin proves pointless.
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End result. NRMA stonewalled me. So the keys are being sent via Star Track today and should be in Darwin on Tuesday.
worth noting that when we bought the Troopy, we elected to go with Club 4x4 to better cover the upgrades to the vehicle and the remote recovery options (considering where we live)...
A month or so ago I swapped the 105 cruiser over to Club 4x4 and even with upgrades included... their insurance was *half* the price of NRMA. With better remote recovery included.
NRMA need to change their marketing from H.E.L.P. to CU in the NT...
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